David Peralta

As Hotjar's Outreach Marketer, David is obsessed with helping others succeed by putting people first. He also loves a good walk in the Redwood grove near his home in Mendocino County, CA.

Recent Posts

Customer experience guide: trends, strategies and examples for improving your customer experience in 2019

November 27, 2018 by David Peralta
We recently asked 2,000 customer experience (CX) professionals about the state of their company’s customer experience strategies, methods, goals, and obstacles.

How customer insights saved CXL Institute from near-disaster

November 22, 2018 by David Peralta
How can a company that specializes in conversion fail a launch so badly they almost have to let an entire team go?

The exact customer-driven methodology Drift used to grow from 0 to 70k customers in 4 years

October 11, 2018 by David Peralta
https://www.hotjar.com/net-promoter-score2Every company in the world will tell you they are customer-driven. They’ll even have framed posters on the wall about it.

How to set up an e-commerce post-purchase survey in 7 steps

September 6, 2018 by David Peralta
Implementing a survey right after your customers make a purchase is an easy, non-intrusive way to help you boost your e-commerce sales. By collecting website feedback, you get to learn directly from your customers how to improve the buying experience and overcome potential objections. In fact, it’s so valuable and simple to create that we recommend all our e-commerce customers create this survey before any other. That’s why we’ve put together this quick guide: to help you create a simple, post-purchase survey in just a few minutes.
0, 0, 1
< Prev 0 1 Next >