Tawni Sattler

Tawni is a Content Writer at Hotjar. When she’s not writing pieces to help you understand your customers and accomplish your goals, you can find Tawni drinking coffee, reading, and talking to her plants.

Posts by this author

Learn from real users: get started with website usability testing today

February 24, 2020 by Tawni Sattler

Website usability is at the heart of customer-centricity. If you give your potential customers a difficult, complex, or broken experience, it’s unlikely they’ll stick with you for long.

4 practical ways to improve your ecommerce customer journey (with examples from MADE.com)

February 11, 2020 by Tawni Sattler

Either as a consumer or an online business owner, you’ve experienced the ecommerce customer journey.As a consumer, you came, you saw, you purchased.As an online business owner, you watched prospectiv…