Public roadmap: like the rest of the company, Product also keeps a public roadmap for users (in this case Hotjarians) where quarterly focus areas are shared, initiatives currently in progress, and any big-bet items in the product backlog. This keeps other teams in the loop with the product team’s work.
“We don't wait for only when we need these events, or when they need us. We maintain continuously open channels of communication and so far this has worked wonders in not only improving our communication with other teams but also strengthening our relationship with them,” says Lynette Mutungi, Product Manager at Hotjar.
“Giving room for other teams to share feedback on how we can improve the way we communicate and collaborate has also been helpful.
Simply put, nothing is written in stone. Sometimes we have to reschedule syncs because there may not be anything new to catch up on while other times, we have had to increase the frequency of how often we are meeting. Taking the feedback we have received and adjusting accordingly is also part of being flexible.
One other helpful tip is if you can, take time to understand what other functions are prioritizing and why this is important to them. This could be through shadowing sessions or reviewing their OKRs.”
These events are a great way for team members to get to work with people from other teams that they might not usually interact with, and to bring a big diversity of perspectives and experiences to the table.