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Behind the Scenes

9 Lessons Learned Scaling Hotjar's Tech Architecture To Handle 21,875,000 Requests Per Hour

We’re extremely ambitious - our goal is to have Hotjar installed on 10 million sites. Having such a bold vision whilst taking a freemium approach presents huge technical challenges. How does an engineering team build a platform that can handle hundreds of millions of requests per day knowing that the majority of that traffic is coming from free users? Early on, we knew the key was to do things differently and focus on building a platform that can scale.

So just how much data and traffic are we dealing with?

As of writing this blog post, Hotjar has been installed on 151,036 sites. Over the past few days, we had an average of 525 million requests to our script per day. That’s 21,875,000 per hour. And 364,583 per minute. Our databases contain 37.25TB of data and grow by around 5GB per day. We write 1,500 requests to the database per second.

Continue reading “9 Lessons Learned Scaling Hotjar's Tech Architecture To Handle 21,875,000 Requests Per Hour” »

Behind the Scenes

Webinars

The Hotjar Demo + Q&A Webinar 5/24/16

Wednesday May 24, 2016

In this webinar, the Hotjar team brought a bunch of our our users onto the webinar with us to ask questions. We did a demo of the product and talked about things like:

  • "Can I keep my heatmaps when I make new ones, or do they get deleted?"

  • "What can you do to prevent bot traffic being recorded?"

  • "How do Polls work with other languages? Are they dead set in English ?"
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Webinars

Interviews

Interview with Daniel Lee - How Evans Cycles Uses Hotjar to Help Them Understand (and Build For) Their Users

Evans Cycles 

Evans Cycles is a multichannel bike retailer with over 60 stores in the UK and a website with millions of visitors - and they’re one of the best. So once we found out that they’re users and fans of Hotjar, we sat down with their Web Analytics Manager Daniel Lee to find out why.

Continue reading “Interview with Daniel Lee - How Evans Cycles Uses Hotjar to Help Them Understand (and Build For) Their Users” »

Interviews

Webinars

The Hotjar Advanced Q&A Webinar 5-18-16

Wednesday May 18, 2016

In this webinar, our founder David Darmanin and others from the Hotjar team brought a bunch of our our users onto the webinar with us to ask questions. We talked about things like:

  • "Does Hotjar work with dropdown menus?"

  • "What's next in the product roadmap?"

  • "Can Hotjar be broken down by device resolution?"

Watch the video:

 

Continue reading “The Hotjar Advanced Q&A Webinar 5-18-16” »

Webinars

Webinars

The Hotjar Q&A Webinar May 10th, 2016

Tuesday May 10, 2016

In this webinar, our founder David Darmanin and VP of Marketing Tara Robertson gave a general overview of Hotjar and discussed things like:

  • "What's the best way to choose which recordings to watch? Out of 2,000 I'm not sure which ones are important and which ones are not?"

  • "Funnels - What happens if you have a non linear funnel, so what if customers can enter mid way through the funnel, can this be differentiated in your funnels?"

  • "Some clients seem to get worried about recording, in terms of privacy. Any tips on selling it to clients?"

Watch the video:

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Webinars

Research & Insights

5 Ways Hotjar Recordings Help You Understand Your Users

Websites, landing pages, SaaS tools. All of it. We want to facilitate a digital revolution to help designers, programmers, and marketers build user-centric platforms and tools. But this only works if you understand your user in the first place:

Continue reading “5 Ways Hotjar Recordings Help You Understand Your Users” »

Research & Insights

Webinars

The Hotjar Q&A Webinar May, 03 2016

Tuesday May 03, 2016

In this webinar, our founder David Darmanin and others from the Hotjar team discussed things like:

  • "How can I 'sell' Hotjar to my clients?"

  • "Funnels - What happens if you have a non linear funnel, so what if customers can enter mid way through the funnel, can this be differentiated in your funnels?"

  • "Some clients seem to get worried about recording, in terms of privacy. Any tips on selling it to clients?"

 

Watch the video:

 

Continue reading “The Hotjar Q&A Webinar May, 03 2016” »

Webinars

Webinars

The Hotjar Q&A Webinar April 26th, 2016

Tuesday April 26, 2016

In this webinar, our founder David Darmanin and other members from the Hotjar team give a general overview of Hotjar and discussed things like:

  • "What's the difference between Google Analytics and Hotjar?"

  • "How can I optimize my checkout process to see where people are dropping off?"

  • "Are there any great examples of organizations that have used Hotjar's capabilities with A/B testing?"

Watch the video: 

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Webinars

Interview With Sam Mallikarjunan – How HubSpot Used Hotjar to Help Redesign Inbound.org

We recently sat down with Sam Mallikarjunan, Principal Marketing Strategist at HubSpot, to talk about understanding users, marketing, and how Hotjar helped the team at inbound.org get valuable insight as they redesigned their homepage.

Continue reading “Interview With Sam Mallikarjunan – How HubSpot Used Hotjar to Help Redesign Inbound.org” »
Research & Insights

A Guide For Startups: Giving Your Users The Customer Support They Deserve

At Hotjar, we firmly believe that the user always comes first. Online startups can no longer get away with offering a mediocre product or a sub-par customer experience. Users expect a great user experience and responsive, quick customer support and the companies that will succeed are those who can provide exactly that.

As soon as customers get good support somewhere (regardless of the industry), anything less is sub-par.
Chris Duell from Elev.io

Continue reading “A Guide For Startups: Giving Your Users The Customer Support They Deserve” »

Research & Insights

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