Find your Net Promoter Score with these survey questions

February 5, 2019 by Fio Dossetto
Net Promoter Score (NPS): it’s the one metric businesses use to measure a snapshot of customer loyalty. You have probably encountered the basic NPS question (“how likely are you to recommend us on a scale from 0 to 10?”) as a customer yourself, but now you’re the one doing the asking—so we want to show you how to get maximum value out of your survey.

Open-ended vs. closed-ended questions: how to survey your users

January 31, 2019 by Fio Dossetto
Unless you’re a mind reader, the only way to find out what people are thinking is to ask them.

How this e-learning company 5x their customer onboarding conversions [5-step process]

January 29, 2019 by Will Egan
Most companies are surprised to discover that the vast majority of their users have never actually used their product. Not even once.

Session recordings: 5 ways replay tools improve user experience

January 24, 2019 by Fio Dossetto
You don’t need to guess what users are doing on your website. Session recordings let you watch how people browse, interact with, and move across pages, so you can empathize with their journey and spot any issues they encounter—which in turn gives you valuable data to fix and improve their user experience.

How to do your own market research in a lean way: a 4-step guide + example

January 22, 2019 by Louis Grenier
David Darmanin, Hotjar’s CEO (and my boss), launched two startups before Hotjar took off—but both companies crashed and burned. Each time, he and his team spent months trying to design an amazing product and user experience, but they failed because they didn’t have a clear understanding of what the market demanded.

Traditional business leadership is broken. Here's what we’re doing differently

January 17, 2019 by David Darmanin
By the time my co-founders and I started Hotjar five years ago, we’d had enough experience to know that the traditional approach to business leadership wasn’t working anymore.

Scroll maps: 5 ways to optimize UX and increase conversions

January 15, 2019 by Fio Dossetto
Heat maps are a powerful visual tool for tracking user behavior on your website or app and understanding how visitors interact with pages and page elements.

The One Resolution You Need In 2019 (That Most People Ignore)

January 8, 2019 by Louis Grenier
When I started my career in sales, I found myself surrounded by people who were always obsessed with something: competitors, market trends, industry best practices. Some would keep constant track of who else was selling what, and how much of it; others would go to great lengths to steal clients from the competition. We’d have weekly meetings where I would report on sales, and every single time we’d just look at these numbers going up and down on a spreadsheet. At one point, the marketing goal for the entire year was to get more fans on Facebook than one of our direct competitors.

Survey questions 101: 50+ survey question examples, different types of surveys, and FAQs

December 19, 2018 by Louis Grenier
How well do you understand your prospects and customers? Do you know who they are, what keeps them awake at night, and what brought them to your website in search of a solution?
3, 4, 10
< Prev 3 4 5 Next >