Advanced Filters for Recordings: Referrer URL, Rage Clicks & U-Turns Advanced Filters for Recordings: Referrer URL, Rage Clicks & U-Turns

August 13, 2019 by Alex Jost

Hotjar's Recordings are one of the best tools in your UX toolbox when you want to see how people really navigate through your website and collect the insight you need to fix the user experience and improve conversions.

You can sit in front of hours of recordings and insights might ‘pop out’ at you, but you will get way more out of them if you plan your work on them smartly and now, with these new filters, use quicker ways of narrowing down your list of Recordings to watch.

So what do these new filters do?

Referrer URL: see Recordings of people from specific traffic sources.

Rage clicks: see Recordings of people clicking elements out of frustration.

U-turns: see Recordings of people who turn back before taking an action.

Let’s look at each of these in a bit more detail:

Filter Recordings by Referrer URL

Understand your visitors’ experiences depending on where they’ve come from. For example, maybe you want to look at just those visitors who’ve come from a particular ad campaign, in order to understand their behavior better—and, now you can.

 

Filter Recordings by Rage Clicks

Users’ repeated clicks might point you towards confusing or potentially broken elements on your website. Now you can filter your Recordings by Rage Clicks to reveal usability improvements.

 

Filter Recordings by U-turns

A U-turn is where your user turns back on themselves before taking a key action like completing a purchase, perhaps signalling uncertainty. Improve conversion rates by zooming into Recordings where U-turns have occurred and spot potential UX issues.

 

So what's coming next?

These new filters were heavily requested by Hotjar users, and so for us it's great to be able to put them in your hands and hear what you think. Keep the feedback coming so we can make Hotjar better for you :)

More exciting news is on the way soon. We're working on new and better ways for you to enrich your understanding of your user behavior and their feedback. Keep an eye on our Product Roadmap!

 

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Alex Jost

Alex is a Product Writer at Hotjar. He's most often found aligning the Product and Marketing teams, prepping user communications, and healthily obsessing over microcopy.

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