Tracking your NPS® over time just got easier

September 27, 2017 by Nick Heim

At Hotjar, we love using NPS® (Net Promoter Score) to track what users and customers think of our brand and product. So naturally, we’re excited to announce an improvement to the way NPS is tracked in Hotjar. 

Reminder: here’s how you can set up an NPS Poll or Survey in Hotjar.

A deeper understanding of your NPS over time

With a quick snapshot you can see whether your NPS is trending up or down in a set window of time. 

Wondering what your customers thought of you last month? Use the default setting ‘Last 30 days’ and find out instantly.

Filter by ‘Last 90 days’, ‘Last 180 days’ or ‘Last 12 months’ to get a wider look at how your NPS is trending. And get a closer look at how scores are distributed by charting ‘Weekly’ or ‘Daily’ data points on the graph.




Ready to try it out? 

Set up an NPS Poll now

Don’t forget to let us know what you think of this update. 


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Nick Heim

Nick has 10+ years experience in digital marketing and leadership across many business verticals including SaaS, B2B technology channels, and the music industry. He currently leads a team of Content and Product Marketers at Hotjar.

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