Cookie Information

When someone visits hotjar.com, we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not personally identify anyone.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

Cookies set by the Hotjar script

Name Description Duration
_hjClosedSurveyInvites Hotjar cookie. This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown. 365 days
_hjDonePolls Hotjar cookie. This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in. 365 days
_hjMinimizedPolls Hotjar cookie. This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site. 365 days
_hjDoneTestersWidgets Hotjar cookie. This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in. 365 days
_hjMinimizedTestersWidgets Hotjar cookie. This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site. 365 days
_hjIncludedInSample Hotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels. 365 days

 

Cookies set by visiting the Hotjar website

Name Description Duration
hjSiteLang This cookie is set when a page which supports multiple languages on hotjar.com is visited. This allows us to always load the content in the preferred language when available. 365 days
X-Access-Key Keeps your website session alive. Session
JSESSIONID New Relic cookie which is used to monitor session counts for an application. Read more Session
NREUM New Relic cookie which is only created in browsers that do not support the Navigation Timing API. Read more Session
NRAGENT New Relic cookie, created only when a token is handed out to an end user by the New Relic server. Read more Session
__ar* AdRoll 'remarketing cookie', used to provide interest-based advertisements to show our ads on other websites. Read more Decided by Google
_ga Google Analytics cookie, used to distinguish users. Read more Decided by Google
__utm* Google Analytics non-personally identifiable information used for website analytics. Read more Decided by Google
optimizely* Cookies set by Optimizely to run tests on hotjar.com. Read more Decided by Optimizely
__hs*, hubspotutk, hsPagesViewedThisSession, hsfirstvisit Cookies set by HubSpot to keep track of visitors on hotjar.com. Read more Decided by HubSpot
mp_* Cookies set by Mixpanel to run track usage on hotjar.com. Decided by Mixpanel
__atuvc Cookies set by AddThis for social sharing. Decided by AddThis
__distillery Cookies set by wistia for its video player. Decided by Wistia
intercom-* Cookies set by intercom for its real time support chat system. Decided by Intercom