Legal and Security Requests

Hotjar is committed to providing a service that allows companies of all shapes and sizes to see web experiences through their customer's eyes. Our wide-ranging user-base means that we handle legal, privacy, and security requests from a broad approach, to keep things simple for anyone to get started.


To allow our users to self-serve their legal and security needs, we have made the following documents available for review as well as agreements ready for signature: 

If you need a more tailored procurement service (such as custom documents, supplier forms, etc) and are a subscriber to a Hotjar plan of $/€ 289 per month or more; we’re happy to chat!

The form below will get you in touch with a Hotjar Customer Success Manager. They’ll review your request with our legal and security teams and reach out to you in 2-3 business days. 

We take time to evaluate each custom request on a case-by-case basis but can't guarantee all requests can be fulfilled.



Frequently Asked Questions