Hotjar is committed to providing a service that allows companies of all shapes and sizes to see web experiences through their customer's eyes. Our wide-ranging user-base means that we handle legal, privacy, and security requests from a broad approach, to keep things simple for anyone to get started.
To allow our users to self-serve their legal and security needs, we have made the following documents available for review as well as agreements ready for signature:
If you need a more tailored procurement service (such as custom documents, supplier forms, etc) and are a subscriber to a Hotjar plan of $/€ 289 per month or more; we’re happy to chat!
The form below will get you in touch with a Hotjar Customer Success Manager. They’ll review your request with our legal and security teams and reach out to you in 2-3 business days.
We take time to evaluate each custom request on a case-by-case basis but can't guarantee all requests can be fulfilled.
For compliance management purposes, we don't typically allow for revisions of our Terms.
That said, we understand there are times when something needs to be clarified or tweaked. In these instances, we use an addendum template to communicate and finalize such requests. It's a lot easier to find the items we've agreed to change using this format than it is by going through a lengthy document to locate these changes.
Please note that we are only able to consider small changes and that this template is not intended to support any extensive redline changes. Please limit the use of this template only to changes that are critical for you to engage with us. You can use the form above to request the addendum template.
Please fill out a request using the form above, but we ask that you review our own questionnaire first, as we have compiled the typical list of questions related to security, privacy, data processing, and storage.
Our Customer Success Team will reach out to provide the questionnaire if you have any additional questions.
We have taken many steps across the entire company to ensure our compliance with the GDPR. You can read more about the steps we have taken here.