Product managers, UX designers, and analysts use recordings to...
Identify problematic sessions or feedback
Understand bugs/issues as the user is experiencing them
Analyze behavior in important user cohorts
Convince stakeholders of improvement plans with real, visual experience evidence
Quick success stories
A failed launch? Not even close, thanks to recordings.
Shortly after going live to ~600 users, we got the first support call: something was breaking. We were able to make a lot of corrections very quickly just by intensely watching recordings. I gotta say without recordings, I don't know that we could have even had a clue of what was really going on.
Inbound.org used Hotjar to grow from 80k to over 150k members
After looking at a lot of recordings, heatmaps... we got a good idea of what our users wanted and moved from around 80K members to now over 150k.
Wyldsson increased online sales by over 30% using Hotjar
We wouldn't have been able to identify the problem and fix it so quickly without Hotjar.
See it in action
Shows you where visitors are struggling in your product.
Filter with your own data
Focus your analysis on behaviors of only your important cohorts.
Send to Slack
Share evidence to convince stakeholders of product changes.
More than just recordings...
Recordings are one of 4 tools inside Hotjar that show what your users really need, so you know what work you need to do, and can convince others it’s a priority. See what visitors actually do on your website and where they get confused or stuck, and get their in-the-moment feedback to improve the experience.
When you create a Hotjar account, all 4 tools are immediately available to you.