Billing Version 1

This article applies to customers who started a paid subscription before September 4, 2017  and have remained a paying customer since. This billing version is no longer available for new or returning customers, instead the latest billing version will apply.

MAX DAILY PAGEVIEWS

PLAN

COST / MONTH

2,000

BASIC

Free

10,000

PLUS

$ 39

20,000

BUSINESS

$ 99

50,000

BUSINESS

$ 189

120,000

BUSINESS

$ 289

400,000

BUSINESS

$ 589

800,000

BUSINESS

$ 989

800,001+

BUSINESS

Contact Us

NOTE:   If the paid subscription is cancelled for any reason and is not renewed within 30 days, customers will be moved to the latest billing version.

Billing structure change

In Version 1, customers are charged per Organization with restrictions on what sites can go within the same Organization. From Version 2 onwards this was simplified by charging for each individual site, irrespective of which Organization it is part of.

pricing_structure_v1

 

Limitations to customers on Version 1

Customers on Version 1 have some limitations to be aware of:

  • Paying in-app for annual plans (which benefits from a 10% discount);

  • Making use of our Sampling Visualization Tool;

  • Incoming Feedback Filter: What did your visitors love about your website? What did they dislike? Filter Recordings by the exact sentiment you are interested in and see the events that led up to that moment.

  • NPS® Filter: Who are your promoters and detractors? Filter Recordings by the NPS score and learn about the visitors that are shaping your site's reputation.

  • Identify API/Behaviour filters

As Hotjar evolves and we improve our offering further, new functionality that is built might be added to the list of limitations.

Moving to the latest billing version

Should you be on Version 1 and wish to remove any of the above mentioned limitations, you will need to move to our latest billing version. Contact us for more information.