The context: the team at
What recordings revealed: one of the session replays showed a user trying to close a mobile menu, but accidentally tapping the main logo, which resulted in an unintended page refresh:
The results: this was an easy-to-fix but problematic error for Plutio, because users were being returned to the homepage incessantly when they didn’t want to. After spotting the problem, simply moving the mobile menu improved UX on the page instantly.
The context: when Audiense’s Head of Product noticed a sudden drop-off on the sign-up page, they went straight to recordings to understand what was happening.
What recordings revealed: after just a handful of sessions, the
The results: the team fixed the bug within hours and brought conversions back to life. But it didn’t end there: whenever releasing a new feature, the
The context: the UX team at Software as a Service (SaaS) platform CCV Shop generates leads through landing pages, and they used recordings and heatmaps together to increase conversions.
What recordings revealed: after using heatmaps to understand the larger context of on-page behavior, the team reviewed recordings to find smaller bugs and issues they needed to fix.
The results: using data from both heatmaps and recordings, the team was able to A/B test changes, and implement successful variations. A few rounds of optimization led to a +38% in conversion rate on their marketing website, from 1.3% to 1.8%—extremely close to their 2% conversion goal.
The context: the team at Intelliquip had been working on a new registration portal for a client. On go-live day, they needed to make sure everything worked properly as the platform switch was going to affect nearly 10,000 users.
What recordings revealed: after the first 600 or so users got
The results: with data from recordings, Intelliquip could make changes to the code almost on the fly, redeploy, watch, and start again until the process was error-free. In the end, all remaining users were