It’s an unfortunate reality that there’s an ever-increasing threat of our online credentials being stolen by bad actors 🦹♂️, and used to access our online accounts. One of the easiest and most effective ways to prevent this, and to secure your potentially sensitive data, is to enable two-factor authentication (2FA) on your online accounts. We’re excited to let you know that you can now enable 2FA on Hotjar.
Up to now, all you needed to access your Hotjar account was an email address and password, but passwords alone can be vulnerable. This is mostly because lots of us have lousy memories and set passwords that are too simple and predictable, or we have too many accounts and end up recycling the same password for all of them. Sound familiar... ? 🤦♀️
Two-factor authentication adds an extra layer of security to your account login by requiring you to enter a one-time password (OTP) generated by an authenticator app on your mobile device. This means that a bad actor would need to know your password and have your mobile device in order to access your account.
It’s super simple to set up:
You can find more detailed instructions here.Read More
Have you ever wanted to watch recordings of users who visited yoursite.com/checkout, but didn’t click “Buy”, so you could discover opportunities to improve your checkout flow?
How about sending an error event to Hotjar when your user encounters an issue, and being able to find all the recordings of users who experienced it, so you can see exactly what happened and build a case to fix it?
Maybe you’ve thought about automatically putting a survey in front of users just after they tried your new feature so you can find out how they feel about it?
Every product experience is different, and the user actions that are crucial in one product are insignificant in another. Targeting and filtering based on those key user events that are unique to your product experience will give you a deeper understanding of your users’ behavior.
We’ve just released a new Events API that will allow you to send custom events to Hotjar, then use those events across Hotjar to do things like filter your recordings list, zone in on the insightful part of a long recording (with events now appearing in the timeline), or ask your users for feedback at the moment when they’ve just taken an important action.
Here’s how to get started sending your important custom events to Hotjar, and getting a better understanding of your users with less time spent searching through recordings or survey responses to find the most relevant ones.
You may already be aware of our Identify API that sends custom user attributes to Hotjar. Attributes can also be used to filter recordings or target surveys, but they represent a different kind of data. User attributes are identifying characteristics of the user, like their nationality, job title, or price plan. They’re not tied to a specific point in time.
Importantly, user events are actions that a user takes at a specific point in time. They’re timestamped and can take place multiple times throughout the user journey. This is why you’ll see events represented in the timeline of a recording, where attributes are not.
So… to summarize:
“When in doubt, zoom out” is a favorite saying of stock market investors. It reminds them not to make rash decisions based on a single data point but to take a broader perspective instead. There’s something valuable product teams can learn from this. It can be tempting to make product decisions based on feedback from a single user who shouts loud enough, but that user isn't always representative of your larger user base.
Listen to your user, of course, but before you start working on a product improvement or bug fix based on a single user’s feedback, you should:
We’ve heard product teams describe this use case time and again, but up to now it’s been quite a manual process in Hotjar. When your user told you something insightful via Incoming Feedback on your site, finding the recording of what the user experienced, or a heatmap of the page where they experienced the issue, was cumbersome. So we’ve made it a lot easier:
Pulling it all together, connecting Incoming Feedback with Recordings and Heatmaps will help you to identify, understand, and validate user issues, and make better product decisions.
The issue has been flagged, understood, and validated faster than you can say "continuous discovery" 🙌
Get started by jumping into your Incoming Feedback responses and clicking on 'Play'.Read More
Figuring out what product improvements will have the biggest bang for your buck can be pretty labor-intensive. Digging into usage stats, bug reports, experiment results, and everything in between takes time, and time is money so you need to move fast 💵 💨. To move fast, insights need to be quickly accessible, and our latest improvements to Continuous Heatmaps make finding those nuggets of gold a whole lot easier.
Here are a few of the latest improvements, with lots more coming your way 👉👉
💡Continuous Heatmaps are available on Hotjar Plus, Business, and Scale.
With session data continuously flowing into your Heatmaps, you no longer need to set up snapshots and wait to capture data before getting any insights. So to make it easier for you to get started, we added a shortlist of the pages your users visited the most over the past 30 days. The popular pages list makes it much easier to find heatmaps dotted with valuable insights that help you to make your case for product improvements.
When we first launched Continuous Heatmaps, searching for a specific heatmap wasn’t smooth sailing—so we dug into your feedback to find a solution that tackled the issues you reported. The new single page search broadens your heatmap search options by showing all activity on a particular page, ignoring URL variations like query strings and fragments.
For example with a single page search for acme.com/products, your results will include:
If you want to analyze the behavior of users who visited a specific URL, you can select the "exact match" checkbox to narrow down the results.
Finding the page you need in Continuous Heatmaps used to mean copying and pasting links— or good, old-fashioned guesswork. We know this wasn’t an efficient use of your time, so we introduced URL suggestions in Continuous Heatmaps to help you find the page you’re looking for in much less time.
Now, when you select the single page filter and type a keyword into the search bar, a dropdown with some suggested page matches will appear—so you can spend less time searching and more time understanding user behavior. It’s that easy, take a look:
Now you can understand user behavior for a specific period of time by selecting a custom start and end date in Continuous Heatmaps. If you recently redesigned a page, you can quickly see how users are adapting to the changes by analyzing behavior from the exact date the changes went live. You can then compare user behavior both before and after the changes were made to measure the impact of your work over time.
Simply select the date picker in your heatmap, click on “custom date range” and choose the start and end date you’d like to zone in on. This allows you to get laser-focused on user behavior for a point in time that matters to you —helping you to pinpoint how users react to redesigns, new features, sales, and any updates to your product.
With Continuous Heatmaps still in Beta, we’re eagerly listening to your feedback so we can iterate on solutions that help you understand how your users behave. Remember, when a feature is in Beta it’s the perfect opportunity for your feedback to be heard and shape the evolution of Continuous Heatmaps 🤝.
Continuous Heatmaps are available on Hotjar Plus, Business, and Scale.
We've put together a quick tour to show you how to get to the latest improvements in Continuous Heatmaps.Read More
Cut through the noise in your recordings with these two new features:
1. Don’t waste time on recordings you’ve already watched
You know that feeling when you’re watching something on TV and you’re not quite sure if you’ve already seen it? Sometimes, when you’re on a roll watching multiple recordings in Hotjar, you’ll come across one that feels familiar.
Your recordings list used to be a mix of both recordings you’ve already watched and ones you haven’t. From now on, we’ll default to showing you recordings you haven’t watched so you can focus on uncovering brand new insights.
You can toggle this setting on or off at any time. So, if you’re struggling to find an interesting recording you watched recently (or you’re just in the mood for a re-run of the classics), you can focus your search on just the recordings you’ve previously seen.
2. Only see recordings of ‘new’ or ‘returning’ visitors
Segmenting by new or returning users is a classic and powerful way of segmenting users in analytics. You’ve now got a new/returning filter in your Recordings. 🎉
Here’s how the new/returning filter works, and a bit of inspiration for how it fits with your other Hotjar filters:
New to Recordings filters? Have a read of our guide on how Hotjar Recordings filters work.Read More
We’re making a major improvement to the way Hotjar captures data and taking the manual work out of understanding what users are really doing on your site.
We get a lot of suggestions from you, our customers, on ways Hotjar can make your lives easier and give you a better understanding of your users’ behavior. By far, the most common frustration is the need to create ‘snapshots’ in our Heatmaps and Recordings tools.
Let's face it, starting and stopping snapshots in order to generate recordings and heatmaps is not a natural part of your workflow. This can be confusing: you stop seeing new recordings, you get frustrated when you realize you need to manually restart a recording snapshot to avoid gaps in your data.
We’ve taken this feedback on board and built a new way of capturing the data used to generate heatmaps and recordings in Hotjar, automatically and continuously.
This will mean no more logging in to manually restart your snapshots and no more gaps in your data between one snapshot ending and another starting. Continuously capturing data will give you a truer picture of user behavior on your site, allow you to identify trends in behavior over time, and ultimately enable you to make the right changes to your user experience.
MaxiAxi is a leading online retailer of light and sound equipment. As participants in the BETA phase of continuous capture in Recordings, the MaxiAxi team has been experiencing this new way of generating recordings and have seen huge benefits.
Sven van Laar, Ecommerce Manager at MaxiAxi, is a regular user of Hotjar and sets aside a few hours every Friday to watch recordings of MaxiAxi users navigating the company's ecommerce site. This helps him to identify opportunities to improve the user experience.
"We've been able to fix a lot of issues with the checkout, things customers didn't get, things that didn't work, or problems that we didn't see but customers did. When you had to keep restarting snapshots, you risked missing a problem that came up in the store at a time when recordings weren't being generated. Now, with continuous capture in Recordings, you don't have the fear of missing out. You can always see the actual data, it's there waiting for you. You can trust that Hotjar will be ready for you, and you know the recordings are there."
Hotjar’s evolution from snapshots to continuous capture will be completed in phases and will be limited to certain tools within Hotjar and specific price plans at first. As we get feedback from initial customers and fine-tune the new experience, we will eventually make this the standard for all of our customers and across all tools in Hotjar.
The first step was taken last week when sites on our Business plans with an allowance of 50,000 pageviews/day or higher (price plans from $/€189 and up) got access to continuous capture in Recordings. If your site is on a plan that already has access, you can read more here about how continuous capture works in Recordings, what has happened to your existing snapshots, and the daily recordings allowances for your plan.
Continuous capture in Heatmaps will follow in the third quarter of 2020. The full rollout across all tools and to sites on all Business plans will also be completed in the third quarter of 2020.
If your site is on our Basic or Plus plans, you will need to wait a while longer to get the benefits of continuous capture, but it will eventually become the standard in all Hotjar plans. If you want to remove the manual work of starting and stopping snapshots as soon as possible, you can always upgrade your site to one of our Business plans (even if only temporarily) to get earlier access to continuous capture and lots of other advanced features.
The transition from snapshots to continuous capture will change how Hotjar fits into your workflow, and we’re confident that it will make it far easier for you to get the insights you need to create experiences that your users love.Read More