Propel e-commerce word-of-mouth using Net Promoter Score®


The webinar is a mini-guide to help you understand who are your ‘promoters’ in the Net Promoter Score® (NPS) system. In the e-commerce world to increase your sales you have two tasks: measure how many promoters you have, and understand why they love you—so you can create even more of them.  

Introduction and agenda [00:00 - 03:20]
Net Promoter Score (NPS) [03:21 - 09:16]
Set up and reviewing feedback [09:17 - 27:00]
Q&A [27:01 - end of video]


Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc