What's new in Hotjar
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What's new in Hotjar

Hotjar makes it easy to go beyond traditional web analytics and understand what users are really doing on your site.

incoming feedback
April 08, 2020

Add an additional message to your Incoming Feedback widget 📣

Are your users trying to reach you through your feedback widget?

Incoming Feedback is a great way to let your users share their feedback as they navigate your site. Because the widgets are so visible, they’re often the first place your users will go when they look for help.

Many of you told us that you were getting support requests via Incoming Feedback. While this works for some of you, others prefer only receiving site-related feedback this way.

With our latest update we’ve got a solution for every preference.

Add a custom ‘additional message’ to your Incoming Feedback widget.

💡 Let your users know the widget is meant for giving feedback, and direct them to help resources if that’s what they’re looking for.

Here at Hotjar we’re already seeing great results from this new simple feature. We’re providing our users with better support, through clearer signposting to our help center, while focusing the incoming feedback from our users into more actionable insights. Result. 👍

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Getting started? Learn more about how Incoming Feedback works.

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