Incoming Feedback is a great way to let your users share their feedback as they navigate your site. Because the widgets are so visible, they’re often the first place your users will go when they look for help.
Many of you told us that you were getting support requests via Incoming Feedback. While this works for some of you, others prefer only receiving site-related feedback this way.
With our latest update we’ve got a solution for every preference.
Here at Hotjar we’re already seeing great results from this new simple feature. We’re providing our users with better support, through clearer signposting to our help center, while focusing the incoming feedback from our users into more actionable insights. Result. 👍
Getting started? Learn more about how Incoming Feedback works.