What's new in Hotjar
Already a customer? Go to your account
Learn more about Hotjar

What's new in Hotjar

Hotjar makes it easy to go beyond traditional web analytics and understand what users are really doing on your site.

New
November 16, 2020

Continuous Capture is here 🔁

Exciting changes are coming to the way Hotjar captures data and provides you with user insights. It’s all kicking off the week of November 30 - just two weeks from now - so read on and take note. 👩🏽‍🏫

First up - why are we making these changes? In short: to make Hotjar smarter and easier to use. You can see our VP of Product, Megan Murphy, run through it in under 4 mins (in the video below), or dive deeper into the blog post we put out in August.

Now to the questions you’re asking yourself...

  • What exactly is changing?
  • When is it happening?
  • What’s in it for me?

Here’s what you need to know:

If your site is on Hotjar Business, from November 30:

  • You’ll get access to our new Continuous Heatmaps. The same sessions you’re capturing in Recordings will automatically populate your Heatmaps. You’ll still have access to the current version of Heatmaps while we’re busy fine-tuning Continuous Heatmaps and adding extra features. 🙌
  • The user data you capture in Hotjar will be measured in sessions instead of pageviews. This means your plan’s data capture allowance will also be expressed in sessions, starting at 500 sessions/day for our $/€99 Business plan. 📏
  • Session targeting will be managed in site settings, applying to both Recordings and Continuous Heatmaps. The targeting rules you already have set up for Recordings will automatically apply to Continuous Heatmaps. 🎯

If your site is on Hotjar Plus, from November 30:

  • You’ll get access to Continuous Recordings & Continuous Heatmaps. No more manually creating snapshots! You’ll still have access to the current version of Heatmaps while we’re busy fine-tuning Continuous Heatmaps and adding extra features. 🙌
  • The user data you capture in Hotjar will be measured in sessions instead of pageviews. Your plan’s data capture allowance will be 100 sessions per day. 📏
  • Session targeting will be managed in site settings and will apply to both Recordings and Continuous Heatmaps. 🎯

If your site is on Hotjar Basic:

  • Stay tuned! We’re still fine-tuning how we’ll bring you a top-notch Recordings and Heatmaps experience based on our new way of collecting data. Details to come in early 2021. 📆

Now that you’ve got the highlights, let’s look at each of the changes in a little more detail:

Continuous Recordings

Let's face it, starting (and restarting) snapshots in order to generate recordings and heatmaps isn't a natural step in your workflow. It can be confusing. You stop seeing new recordings, you get frustrated when you realize you need to manually restart a recording snapshot to avoid gaps in your data. We’ve learned from your feedback and built a new way of capturing recordings data in Hotjar, automatically and continuously.

Visit our docs to learn how to get started with Continuous Recordings.

Continuous Heatmaps

Just as in Recordings, Continuous Heatmaps will mean that Hotjar automatically and continuously captures data. With session data consistently flowing into your Heatmaps, you'll be able to analyze user behavior with less hassle and you'll find more opportunity for insight across your entire site. Previously, when you wanted to view a heatmap of a particular page on your site, you had to go into Hotjar, create a snapshot, and wait for the snapshot to capture data before getting any insights. With Continuous Heatmaps, it’s as easy as opening Heatmaps, entering the URL of the page you’re interested in, and hitting ‘Go’.

We're still working on making our new Continuous Heatmaps experience top-notch. So while we're busy fine-tuning it with features like better date filters and list views, you can either opt in to the new Continuous version (with a "Beta" label) or stick with the previous ‘snapshot’ version of Heatmaps until the new one is up to snuff 😉. We'll keep you posted on when that is after the holiday season.

Capturing data in sessions

Until now, when you’ve come to Hotjar to get to work, you’ve had to grapple with understanding how we measure your traffic in pageviews, i.e. an instance of a webpage loading. Here’s the verdict from across Hotjar’s customer base: you don’t tend to think in pageviews.The more common (and complete) measure of your traffic is sessions, i.e. the unique period of time your user is actively interacting with your site. If you count yourself among the folks who have been confused by our pageviews approach - this update will be a welcome change.

Session-based continuous capture is replacing pageview-based snapshots as the core way in which Hotjar captures data. This means tha the pageview allowance in our Plus and Business plans will be replaced by a session allowance. For 98% of Hotjar customers, the new way of session-based continuous capture will mean that they will capture more data and generate more insights than ever before.

Session targeting

With data continuously rolling into Hotjar, you’ll need a place to manage how you target the visitor sessions you care about most. The place to do that is now in Site Settings. These rules will determine which session data Hotjar captures for both Recordings and Heatmaps. The end result = more consistent data in both tools. 💪

See our Site Settings & Configuration Guide to learn how to optimize your Hotjar setup to get the data you need.

We’re really excited about bringing you these changes - to give you a better understanding of your users, to help you build better experiences, and hopefully make your job just a little easier along the way. As always, our support team is here to help if you have any questions.

Read More
emoji negative reaction for 'Continuous Capture is here 🔁' emoji neutral reaction for 'Continuous Capture is here 🔁' emoji positive reaction for 'Continuous Capture is here 🔁'
integrations
October 29, 2020

Hotjar x Slack pt 2: get your team synced on Recordings & Surveys 📽📣

Hotjar insights. Delivered to your teams in Slack.

Just as important as getting user behavior insights: getting your team aligned on what’s next.

Whether your team’s got new targets, you’re going through a redesign, or you’re prioritizing product optimizations—whatever you're working on, you’ll back up your plans for your next moves fast with experience insights from real users in Hotjar, and by getting the conversation flowing in Slack.

Earlier this year we launched our Slack integration with the ability to forward Incoming Feedback and now we're back with part two: bringing Hotjar Recordings and Surveys into your Slack channels.

Get a heads-up about important recordings in Slack 📽

If you’re already a Hotjar Recordings wiz, you’ll know about Segments. Recordings filters help you narrow your focus on certain kinds of recordings— saving a ‘Segment’ makes a filter recipe easy to come back to.

Forwarding Recordings Segments into Slack makes life a little easier:

  • Get notified when a new recording matches your segment criteria
  • See handy info right away, like referrer URLs, landing and exit pages, device and OS data, as well as users’ feedback and behaviors (U-turns and rage clicks)
  • Notify folks on your team about insightful recordings. As easy as @ing them.

Ready to get Recordings notifications in Slack? When you save a Recordings segment, simply toggle on Slack notifications. ✅

Bring the voice of your customer to your teams in Slack 📣

Getting your team invested in user feedback has never been easier. Running on-site surveys on your product landing pages? Ongoing Net Promoter Score™️ surveys? Targeted audience research? Whenever you create a survey, just toggle on Slack under 'Forward Response' and pick the relevant channel(s) you want to receive your survey responses in.

💡 Questions about the Slack integration? We've got you covered in the help docs.

The Slack integration is available on Hotjar Business.

Read More
emoji negative reaction for 'Hotjar x Slack pt 2: get your team synced on Recordings & Surveys 📽📣' emoji neutral reaction for 'Hotjar x Slack pt 2: get your team synced on Recordings & Surveys 📽📣' emoji positive reaction for 'Hotjar x Slack pt 2: get your team synced on Recordings & Surveys 📽📣'
Improvement
June 22, 2020

Keep recording without creating snapshots

We’re making a major improvement to the way Hotjar captures data and taking the manual work out of understanding what users are really doing on your site.

What you need to know:

  • We are beginning the rollout of continuous capture, which will replace the current snapshots method of capturing data about user behavior in Hotjar.
  • When fully rolled out, you will no longer need to manually create and restart snapshots in Hotjar Recordings and Heatmaps.
  • This will mean no more manual restarting of recordings and no more gaps in your data between snapshots. The result? A clearer picture of how your user behavior varies over time, and less of your time spent on manual work.
  • This will be a phased release so, depending on your plan and the tools you use in Hotjar, you might not see any changes straight away.
  • The first phase is a limited release of continuous capture in Recordings to sites on Business plans with an allowance of 50,000 pageviews/day or higher.

We’re making Hotjar better, based on your feedback

We get a lot of suggestions from you, our customers, on ways Hotjar can make your lives easier and give you a better understanding of your users’ behavior. By far, the most common frustration is the need to create ‘snapshots’ in our Heatmaps and Recordings tools.

Let's face it, starting and stopping snapshots in order to generate recordings and heatmaps is not a natural part of your workflow. This can be confusing: you stop seeing new recordings, you get frustrated when you realize you need to manually restart a recording snapshot to avoid gaps in your data.

The new way of capturing data

We’ve taken this feedback on board and built a new way of capturing the data used to generate heatmaps and recordings in Hotjar, automatically and continuously.

This will mean no more logging in to manually restart your snapshots and no more gaps in your data between one snapshot ending and another starting. Continuously capturing data will give you a truer picture of user behavior on your site, allow you to identify trends in behavior over time, and ultimately enable you to make the right changes to your user experience.

What our BETA users have to say

MaxiAxi is a leading online retailer of light and sound equipment. As participants in the BETA phase of continuous capture in Recordings, the MaxiAxi team has been experiencing this new way of generating recordings and have seen huge benefits.

Sven van Laar, Ecommerce Manager at MaxiAxi, is a regular user of Hotjar and sets aside a few hours every Friday to watch recordings of MaxiAxi users navigating the company's ecommerce site. This helps him to identify opportunities to improve the user experience.

"We've been able to fix a lot of issues with the checkout, things customers didn't get, things that didn't work, or problems that we didn't see but customers did. When you had to keep restarting snapshots, you risked missing a problem that came up in the store at a time when recordings weren't being generated. Now, with continuous capture in Recordings, you don't have the fear of missing out. You can always see the actual data, it's there waiting for you. You can trust that Hotjar will be ready for you, and you know the recordings are there."

A phased rollout across Hotjar’s tools and price plans

Hotjar’s evolution from snapshots to continuous capture will be completed in phases and will be limited to certain tools within Hotjar and specific price plans at first. As we get feedback from initial customers and fine-tune the new experience, we will eventually make this the standard for all of our customers and across all tools in Hotjar.

The first step was taken last week when sites on our Business plans with an allowance of 50,000 pageviews/day or higher (price plans from $/€189 and up) got access to continuous capture in Recordings. If your site is on a plan that already has access, you can read more here about how continuous capture works in Recordings, what has happened to your existing snapshots, and the daily recordings allowances for your plan.

When will continuous capture be available in more tools and plans?

Continuous capture in Heatmaps will follow in the third quarter of 2020. The full rollout across all tools and to sites on all Business plans will also be completed in the third quarter of 2020.

If your site is on our Basic or Plus plans, you will need to wait a while longer to get the benefits of continuous capture, but it will eventually become the standard in all Hotjar plans. If you want to remove the manual work of starting and stopping snapshots as soon as possible, you can always upgrade your site to one of our Business plans (even if only temporarily) to get earlier access to continuous capture and lots of other advanced features.

The transition from snapshots to continuous capture will change how Hotjar fits into your workflow, and we’re confident that it will make it far easier for you to get the insights you need to create experiences that your users love.

💡 Starting Continuous Capture in Recordings.

Read More
emoji negative reaction for 'Keep recording without creating snapshots' emoji neutral reaction for 'Keep recording without creating snapshots' emoji positive reaction for 'Keep recording without creating snapshots'
Thanks for your feedback
We are ⚡by Beamer