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Hotjar makes it easy to go beyond traditional web analytics and understand what users are really doing on your site.

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October 29, 2020

Hotjar x Slack pt 2: get your team synced on Recordings & Surveys 📽📣

Hotjar insights. Delivered to your teams in Slack.

Just as important as getting user behavior insights: getting your team aligned on what’s next.

Whether your team’s got new targets, you’re going through a redesign, or you’re prioritizing product optimizations—whatever you're working on, you’ll back up your plans for your next moves fast with experience insights from real users in Hotjar, and by getting the conversation flowing in Slack.

Earlier this year we launched our Slack integration with the ability to forward Incoming Feedback and now we're back with part two: bringing Hotjar Recordings and Surveys into your Slack channels.

Get a heads-up about important recordings in Slack 📽

If you’re already a Hotjar Recordings wiz, you’ll know about Segments. Recordings filters help you narrow your focus on certain kinds of recordings— saving a ‘Segment’ makes a filter recipe easy to come back to.

Forwarding Recordings Segments into Slack makes life a little easier:

  • Get notified when a new recording matches your segment criteria
  • See handy info right away, like referrer URLs, landing and exit pages, device and OS data, as well as users’ feedback and behaviors (U-turns and rage clicks)
  • Notify folks on your team about insightful recordings. As easy as @ing them.

Ready to get Recordings notifications in Slack? When you save a Recordings segment, simply toggle on Slack notifications. ✅

Bring the voice of your customer to your teams in Slack 📣

Getting your team invested in user feedback has never been easier. Running on-site surveys on your product landing pages? Ongoing Net Promoter Score™️ surveys? Targeted audience research? Whenever you create a survey, just toggle on Slack under 'Forward Response' and pick the relevant channel(s) you want to receive your survey responses in.

💡 Questions about the Slack integration? We've got you covered in the help docs.

The Slack integration is available on Hotjar Business.

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