Erklärung zur Barrierefreiheit des Umfrage-Features von Hotjar

This statement presents the accessibility policy for Hotjar’s survey modules and defines its general level of accessibility in accordance with standards and regulations.

Note: For help with the surveys, please refer to our contact page for general information or to the Feedback and contact section of this page for accessibility issues.

What is digital accessibility?

An accessible website is a site that allows all users to access its content without difficulty, including people with disabilities and using specialized software or hardware.

Accessibility policy and audit results

Third Party modules implemented on a website must also be accessible to all users. For this reason, we have ensured to improve the accessibility of Hotjar’s survey modules available on our clients websites.

Indeed, as a mission driven company, Contentsquare attaches particular importance to the quality of its website and products.

In order to achieve the best possible results, we try to take accessibility into account.

For this, the WeCo company proceeded with a WCAG 2.1 audit of the Hotjar survey modules in 2023. Following this audit, over the year 2024, we worked on correcting all the issues indicated in the audit.

Although we’ve made sure the basis of our surveys is accessible, these modules can be personalized by our clients. Therefore, the level of accessibility may vary depending on the personalization.

It is the responsibility of our clients to keep the level of accessibility of the module through ensuring the accessibility of their personalization.

Finally, we understand that accessibility is a continuous improvement and will continue, moving forward to improve the accessibility of our modules.

Feedback and contact

If you are unable to access content or a service, you can contact the site manager to obtain information about an accessible alternative or request the content in another form.

Mediation

The following mediation procedure is to follow in the case where:

You have contacted us to notify us of a lack of accessibility that prevents you from accessing any of the portal content or services, and you have not received a satisfactory response.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).