What's new in Hotjar
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What's new in Hotjar

Hotjar makes it easy to go beyond traditional web analytics and understand what users are really doing on your site.

May 17, 2022

⛵ Choose your Hotjar adventure with Workspaces

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⚠ Workspaces will be retired on December 5, 2022. Learn more here.

Below is the original product announcement from when Workspaces was released in May, 2022:

As a Hotjar user, you already know that our Heatmaps, Recordings, Surveys, and Feedback tools help you to understand your users - what they need, how they feel - and build a better user experience. What you’ve probably also realized is that not every heatmap, recording, and response is relevant to you.

That’s why we’re excited to introduce a much-requested, long-awaited upgrade to your Hotjar experience. Workspaces will enable you to organize Hotjar so that you only see what’s relevant to your team or project and separate it from what other teams are working on.

Say you’re a product manager in a squad focused on user onboarding - do you really need to see recordings from checkout, feedback on pricing, or highlights created by the marketing team? Didn’t think so. This is exactly where Workspaces comes in.

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How does it work?

Take a few minutes with your team to decide what insights are relevant based on your area of ownership, then create a dedicated workspace to contain only those insights in future. Specify what you want to see in each Hotjar tool - the surveys, feedback widgets, recordings segments, pinned heatmaps, and collections of highlights that you care about - and omit everything else from your workspace. Go straight to that workspace every time you log in to Hotjar and get right down to business without all that scrolling and searching.

Workspaces are flexible and designed to evolve with your team as you learn more about your users and you focus on new opportunities. You might choose to create a workspace just for your team, a specific project, or a particular part of the user journey - it’s up to you. You can always change what's included in a workspace as you go to make sure it stays relevant to what you're working on at any given time.

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Get your crew on the same page

Think of Workspaces as your noise-canceling headphones in the noisy environment that Hotjar can sometimes become. Drown out the unwanted noise and listen to the voice of your users telling you what they need and where to focus next. Of course, Workspaces is designed with team collaboration in mind, so you and your teammates are all tuned in to the same channel, discussing what you’re learning, and discovering opportunities. Sounds great, right?

All sites in Hotjar now have a first workspace that contains all of their insights. Additional workspaces are available on our Business and Scale plans.

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