PRODUCT / INCOMING FEEDBACK
Live feedback on your site
Understand what users really think about your site with Incoming Feedback.
The best feedback is collected in-the-wild. Hear from users as they experience your site.
Over 6.6 million people have left Incoming Feedback
Prioritize what to work on next
With feedback scores on every page of your site, you’ll spot the pages that need improvement, fast.
Match feedback with recordings
Is a user experiencing a bug you can’t replicate? Simply load up their recording to view a live playback of their session.
Stop waiting for support tickets
Most users won’t write a support ticket unless they have to. Capture feedback to spot problems before they develop.
Try Incoming Feedback
See the red feedback button on the right hand of the page? That’s Incoming Feedback!
Three other features available on every Hotjar plan
Incoming Feedback is powerful alone, but even better when used alongside these features.
Visualize user behavior
Heatmaps visually represent where users click, move, and scroll on your site. With this context, you'll learn how users really behave.
See what your users see
Get live playbacks of users on your site. Improve your site on-the-fly by watching full recordings of each visit. You can see things like clicks, mouse movements, u-turns, and rage clicks.
Hear from your users
Create and use targeted surveys to get a better understanding of your users. Send surveys to users in the moment (not weeks later) to validate your ideas in real time.
Here's how others use Incoming Feedback
“With Incoming Feedback on the signup page, we spotted bugs we’d never seen before. Suddenly we found users who couldn’t sign up and solved the problem fast.”
“We love Hotjar’s Incoming Feedback because it gives us instant feedback from our users. It doesn’t interrupt the checkout flow, and allows us to fully understand the experience in real-time.”
“Incoming Feedback allows us to capture customer sentiment incredibly easily helping us really understand our users.”
“After looking at feedback we got a good idea of what our users wanted and moved from around 80K members to now over 150k. Hotjar was a big piece of that redesign.”
“Without Hotjar we would still be making decisions based on gut instinct instead of qualitative user feedback.”
A few more reasons to try Hotjar’s Incoming Feedback
Unlimited feedback widgets
Want to collect feedback on every page? No problem. There’s no cap on our paid plans.
Feedback in 40+ languages
Incoming Feedback comes ready localized in 40+ languages.
Set up Incoming Feedback across your site using just one script.
No storage limits
Look back at feedback over the previous weeks, months, and years with unlimited storage.
Collect feedback after an action
Want feedback from new signups? Gather feedback once a user completes an action.
Share, comment, & integrate
Send feedback using a public link, tag a teammate in the comments, or integrate with Slack.