Hotjar is an analytics & feedback service that was designed and built with privacy in mind. We created it to help understand and interpret user behavior anonymously, without personally identifying individual users.At Hotjar we believe we have a responsibility to safeguard privacy and support anonymity in user behavior analysis, so that trust between website/app owners, prospects, and customers can be assured and maintained.
Hotjar was designed to empower you and your team to build a better experience for your site visitors and customers while still ensuring their right to privacy is respected.
Because of this, all data collected and processed with Hotjar must solely be used by the site or app owner and not shared with third parties, unless explicit consent has been received from all data parties.
This includes but is not limited to:
To avoid storing unnecessary individual personal data with Hotjar, we recommend that you suppress all elements that contain personally identifiable information captured in our analytics tools, such as an email capture form or sign-up form fields. You may already store this info in your own systems: Hotjar does not need to store it as well.
Unless clear and advance consent has been given by the individual or end user, Hotjar’s analytics tools should not be used to:
Consent should be obtained from all users providing feedback that contains personally identifiable information.
If you have any further questions related to the acceptable use of our service, please contact us at firstname.lastname@example.org