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Do Not Track

Do you want to tell Hotjar not to collect your data?

Hotjar’s behavior analytics software is designed to give website owners an aggregated view of their users’ behavior while browsing their site. This provides website owners with the insights needed to improve the overall experience for their users. Hotjar is not designed to track individual users.

At Hotjar we take privacy rights seriously. Any data our service captures about you is processed and stored in a way that is designed to protect you and your information.

It is the responsibility of the website owner to obtain consent to collect and/or process your data when browsing on their site and to allow you to withdraw that consent in accordance with data privacy laws.

That said, we know and respect that some people might prefer to have Hotjar not process their information across any site on the web and we want to make it as easy as possible for you to make a ‘Do Not Track’ or ‘Block’ request to our servers. We offer two methods to do this.

However, due to the constantly changing nature of browsers, both methods do have limitations and might not be available on all platforms and browsers.

Option 1: Block
The block method works with just one click by installing a cookie on your browser that prevents Hotjar from collecting your data in the future when using your current browser.

Important to note:

  • You will need to take this same action for all browsers that you use where you do not want Hotjar to collect your data.
  • The block will no longer be effective if you clear cookies in your browser or browse in incognito/private mode.
  • The block request is only recognized by Hotjar and will not prevent other, similar services from collecting your data.
  • The block may be impacted by future browser updates. If in doubt, check back here for updates. You can always install the do not track cookie again to be sure.

Your browser ($browser) currently supports one-click block. Simply click the button below to let Hotjar know not to collect your data.

Your browser does not currently support one-click block. To let Hotjar know not to collect your data, please follow the instructions below to enable “Do Not Track” in your browser. Note that this will also block similar services which use the “Do Not Track” setting to disable tracking.

One-click block is currently supported by the following browsers:

MacOS
  • Firefox (up to version 64)
  • Chrome
  • Opera
Windows
  • Firefox (up to version 64)
  • Chrome
  • Opera
  • Internet Explorer
  • Microsoft Edge
iOS
  • Firefox
  • Chrome
Android
  • Firefox
  • Chrome
Windows Mobile
  • Internet Explorer

Your browser currently allows Hotjar to collect your data.

To change this, click the button below.

Your browser is already blocking Hotjar from collecting your data.

To change this, click the button below.

Your browser is already blocking Hotjar from collecting your data through the Do Not Track mode.

If you wish to allow Hotjar to collect your data, please disable Do Not Track mode in your browser.

One Click Block requires JavaScript to be enabled in your browser.

Option 2: ‘Do Not Track’ Browser Setting
The block method outlined above is specific to Hotjar and will not prevent other similar services from collecting your data. It can also be rendered ineffective if you clear cookies in your browser. This second method involves changing a setting in your browser. This means it is not specific to Hotjar and will not be undone when you clear cookies.

Before collecting your data, Hotjar always checks to see if you have enabled the ‘Do Not Track’ setting in your browser. If you wish to prevent Hotjar from collecting your data, as well as other services that check for this setting in advance, you can do so by following the instructions below.

Important to note:

  • You will need to take this same action for all browsers that you use where you do not want Hotjar or similar services to collect your data.
  • The do not track setting is respected by Hotjar but not all other tracking services do the same.
  • Enabling the do not track browser setting may also block some other non-similar services.
  • This setting will not be affected by deleting cookies.
  • The do not track setting does not work in all browsers and may be impacted by future browser updates. If in doubt, check back here for updates.

How to install the Do Not Track header

MacOS: Safari (version 12)
  1. To update your settings, please go to Safari preferences (cmd + , or click "Safari" > "Preferences..." in the menu bar).
  2. Click on "Privacy".
  3. Tick the "Ask websites not to track me" checkbox.
Do Not Track MacOS Safari 12

For more information, please visit the documentation.

MacOS: Firefox (version 64)
  1. To update your settings, please go to Firefox preferences (cmd + , or click "Firefox" > "Preferences..." in the menu bar).
  2. Click on "Privacy & Security".
  3. In the "Content Blocking" section under Send websites a "Do Not Track" signal that you don't want to be tracked, choose "Always".
Do Not Track MacOS Firefox 64

For more information, please visit the documentation.

MacOS: Chrome (version 71)
  1. To update your settings, please go to Chrome settings (cmd + , or click "Chrome" > "Preferences..." in the menu bar).
  2. At the bottom click "Advanced".
  3. Under "Privacy and security" turn Send a "Do Not Track" request with your browsing traffic on.
Do Not Track MacOS Chrome 71

For more information, please visit the documentation.

MacOS: Opera (version 57)
  1. To update your settings, please go to Opera preferences (cmd + , or click "Opera" > "Preferences..." in the menu bar).
  2. Click on "Advanced".
  3. Click on "Privacy & Security".
  4. Under "Privacy and security" turn the Send a "Do Not Track" request with your browsing traffic switch on.
Do Not Track MacOS Opera 57

For more information, please visit the documentation.

Windows: Firefox (version 64)
  1. To update your settings, please go to Firefox "Options" from the menu button.
  2. Click on "Privacy & Security".
  3. In the "Content Blocking" section under Send websites a "Do Not Track" signal that you don't want to be tracked, choose "Always".
Do Not Track Windows Firefox 64

For more information, please visit the documentation.

Windows: Chrome (version 71)
  1. To update your settings, please go to Chrome "Settings" from the menu button.
  2. At the bottom click "Advanced".
  3. Under "Privacy and security" turn Send a "Do Not Track" request with your browsing traffic on.
Do Not Track Windows Chrome 71

For more information, please visit the documentation.

Windows: Opera (version 57)
  1. To update your settings, please go to Opera settings (alt + P or click "Menu" > "Settings").
  2. Click on "Advanced".
  3. Click on "Privacy & Security".
  4. Under "Privacy and security" turn the Send a "Do Not Track" request with your browsing traffic switch on.
Do Not Track Windows Opera 57

For more information, please visit the documentation.

Windows: Internet Explorer (version 11)
  1. To update your settings, please go to IE tools (cog wheel icon).
  2. Click on "Safety".
  3. Click on "Turn on Do Not Track requests".
  4. In the confirmation dialog click "Turn on".
Do Not Track Windows IE 11 Part 1 Do Not Track Windows IE 11 Part 2

For more information, please visit the documentation.

Windows: Microsoft Edge (version 18)
  1. To update your settings, please go to Edge "Settings" from the menu button.
  2. Click on "Privacy & Security".
  3. Turn the Send Do Not Track requests switch on.
Do Not Track Windows Edge 18

For more information, please visit the documentation.

iOS: Safari
  1. To update your settings, please go to Safari settings on your iOS device.
  2. Enable the "Ask Websites Not To Track Me" toggle.
Do Not Track iOS Safari 12

For more information, please visit the documentation.

iOS: Firefox

This feature requires iOS version 11.

  1. To update your settings, please tap the menu button at the bottom of the screen.
  2. Turn on the switch next to "Tracking Protection".
Do Not Track iOS Firefox 11

For more information, please visit the documentation.

iOS: Chrome

This feature is not available on iOS at the moment.
For more information, please visit the documentation.

Android: Firefox
  1. To update your settings, please go to Firefox "Settings" from the menu button.
  2. Click on "Privacy".
  3. Turn on the "Do not track" switch.
Do Not Track Android Firefox

For more information, please visit the documentation.

Android: Chrome
  1. To update your settings, please go to Chrome "Settings" from the menu button.
  2. Click on "Privacy".
  3. Click on "Do Not Track".
  4. Turn on the switch.
Do Not Track Android Chrome

For more information, please visit the documentation.

Windows Mobile: Internet Explorer (version 11)
  1. To update your settings, please go to IE "Settings" from the menu button.
  2. Click on "advanced settings".
  3. Check the Send a Do Not Track request to websites you visit box.
Do Not Track Windows Mobile IE 11

For more information, please visit the documentation.