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Legal Agreements at Hotjar

When signing up for the Hotjar Platform, You enter into an agreement with us which is made up of the following documents:

We’re here to help - but Hotjar doesn’t provide legal advice. This material has been prepared for informational purposes only, and it is not intended to provide, and should not be relied on for legal or compliance advice. We recommend that you work with your own counsel to make sure that it addresses any concerns your business and customers might have.

Terms of Service 

Hotjar's Terms of Service (the “Agreement”) are a legal agreement between You as the user and Hotjar Limited, a private limited liability company registered under the Laws of Malta with company number C65490.

You can see our full Terms of Service here.

Privacy Policy 

This Privacy Policy applies to personal data processed by Hotjar in our business, including on our websites and other online or offline offerings.

You can see our full Privacy Policy here.

Data Processing Agreement 

In the course of providing our service, Hotjar may process personal data on your behalf. In order to outline specifics of how we will perform this processing and what our obligations are as well as the obligations of our users/customers we’ve developed a Data Processing Agreement (DPA) that is incorporated by reference intoHotjar's Terms of Service and form part of your Agreement with Hotjar. 

Acceptable Use Policy 

Hotjar’s behavior analytics software is designed for any business selling online. We make it easy to go beyond traditional web analytics and understand what users are really doing on your site.

At Hotjar, we believe we have a responsibility to protect privacy and to offer tools to safeguard data so that trust between website owners, prospects, and customers can be assured and maintained.

You can see our full Acceptable Use Policy here.

Terms and Conditions for Engage Testers

If You sign up to be a tester for Hotjar’s Engage product, you will be subject to terms and conditions associated with You being a tester. Only these terms and conditions and Hotjar’s Privacy Policy (where applicable) will govern Your relationship with Hotjar. 

You can see our full Terms and Conditions for Testers here.