Frequently asked questions:
How do I install Hotjar?
A single tracking code allows you to collect data from your visitors and send it back to Hotjar. Installation involves copy and pasting your unique Tracking Code within the site you would like to track. We’ve created guides to help you install the Tracking Code on various platforms that you can find here.
What's the commitment?
With Hotjar there is no contract to sign and you can upgrade or downgrade between different plans any time – directly from your account. If you choose to pay on a monthly basis, your subscription can be cancelled at any time by simply downgrading to the free Basic plan.
Are the prices per site?
Yes. The prices for each plan are charged per site you set up in Hotjar. You are provided a tracking code per site which you can install on multiple subdomains. If your organization owns multiple sites, or if you work with clients, you select a plan for each site you set up. You can downgrade and upgrade your site plans at any time.
Should I be collecting data from all my pageviews?
The more pageviews you collect data from, the faster you will collect recordings and the faster you will generate heatmap and form reports.
Can I handle multiple sites with one account?
Yes. There is no limit to the number of sites you can manage in one account. Sites are organized according to an 'organization' and plans are charged per site. This makes it easy to manage multiple sites that your organization owns in Hotjar. It’s also ideal to manage multiple client sites from one account.
What happens if I exceed the pageviews limit on site's plan?
Hotjar works differently from other tools that capture data based on data points. Instead of collecting the first 20,000 data points and then stopping data collection, Hotjar automatically distributes data collection throughout the day (what we call 'sampling'). The closer your data points to your site traffic, the bigger the % of data you will collect.
What payment methods do you support?
For monthly payments, we support all major credit cards (Visa, Mastercard, AMEX, Maestro, and Discover) and Paypal. For yearly payments on the Business plan, we accept payments via wire transfer, all major credit cards, and Paypal.
Trusted by over 350,000 organizations across 184 countries.
Thanks so much for showing your interest in Hotjar Advanced. As we're still working on this plan we're not offering subscriptions just yet. We'll keep you in the loop about the launch.
Let us know what you think of the plan? Share your feedback with us in this quick survey and you'll be taking part in shaping the future of Hotjar. Oh, and you'll be in the running to receive a thank-you gift. 🎁
The Hotjar team.