PRODUCT / FEEDBACK
Get real-time user feedback
Whether campaigns, site pages, or product features, Feedback lets you hear directly from users at every step of their journey.
Your users are a treasure trove of insight. Let them give feedback on what they need—so you know what to work on next.
Over 6.6 million users have shared their opinions using Feedback
See the red feedback button on the right hand of the page or the embedded one below? That’s Feedback!
Four extra tools. All for free.
Build user-centric experiences. Combine Feedback with other tools for a full picture of user needs.
Visualize user behavior
Get a visual perspective of feedback with Heatmaps. Compare user sentiment on different pages, see where users click, how far they scroll, and where they get frustrated.
See what your users see
Understand the full context behind the user’s words by seeing them in action. Watch session recordings linked to feedback.
Hear from your users
Ask the questions that validate your ideas and improve user experience with Surveys.
Connect with users 1:1
Dig deeper into feedback by running user interviews with Engage. Talk 1-on-1 with your users to really understand their experience.
Here's how others use Feedback
“With Feedback on the signup page, we spotted bugs we’d never seen before. Suddenly we found users who couldn’t sign up and solved the problem fast.”
“We love Hotjar’s Feedback because it gives us instant feedback from our users. It doesn’t interrupt the checkout flow, and allows us to fully understand the experience in real-time.”
“Feedback allows us to capture customer sentiment incredibly easily helping us really understand our users.”
“After looking at feedback we got a good idea of what our users wanted and moved from around 80K members to now over 150k. Hotjar was a big piece of that redesign.”
“Without Hotjar we would still be making decisions based on gut instinct instead of qualitative user feedback.”