PRODUCT / RECORDINGS
See what your users see
Put yourself in your customers’ shoes. Watch their full journey to find and fix issues, fast.
Find issues hiding in plain sight. Then zoom out to charts or heatmaps to size them up.
Hotjar tracks 1.7 billion sessions each year
Combine Recordings with these tools—for free
Make smarter decisions backed by a stack of visual insights and user feedback.
Go from an individual action to a picture of aggregate user behavior
Pair surveys responses with the related session recording to get the full context
Add context to session recordings to find and fix friction more easily
Zoom out to see if that strange user behavior you spotted is part of a pattern
Here's how others use Recordings
“I clearly remember doing a presentation for my boss’s boss. I showed him a Hotjar Recording of a live user session. In it, you could see the user’s frustration—they were moving their mouse wildly and clicking and nothing was happening. Being able to give that outside perspective was great.”
“Every time I make a significant change on my site I jump into Recordings. Numbers might reveal if something has gone wrong, but Recordings will tell me why.”
“With Hotjar Recordings, I saw that people were getting confused. These are problems that I might not have considered—but Hotjar doesn’t lie. I could see that these customers were struggling.”
“My favorite tool is the Recordings. They provide such an amazing behind-the-scenes look at your website visitors and how they consume your content.”
“One day we noticed a huge drop in conversions from our signup page. Using Recordings, we discovered that the autocomplete feature was broken, so we fixed it and conversions went back up immediately.”
“Our developers don't talk to customers. Showing them Hotjar Recordings of user sessions makes them empathetic when our users stumble.”
“Hotjar really empowers you to see exactly what your users are doing, how they’re feeling and ultimately their reactions to the changes you make.”