Given the qualitative nature of customer delight, it can be hard to communicate how important it is for your business. When hard numbers like the Net Promoter Score don’t tell the whole story of customer delight, how do you convince your team to focus on it?

In this ebook you will learn how to:

- Delight your customers so they don't leave.

- Delight a customer base to remain loyal to your brand.

- Gain useful usage data from delighted customers.

- Turn delighted customers into your biggest advocate.