1,148,546 websites in 180+ countries collect feedback with Hotjar
Your users have the answers—you just have to ask
"The value of Hotjar, for us, is that we can observe trends. We started doing this in May of 2018, and we were quickly able to observe trends in satisfaction. We can compare one month with another, and we find this useful."
Anna Zajac
User Experience Research, Ryanair
"We love Hotjar Feedback because it gives us instant feedback from shoppers. It doesn’t interrupt the checkout flow, and it allows us to fully understand our shopper’s experience, in real-time. This helps us study performance trends and identify shopper concerns."
Noelle Smith
Conversion Analyst, Eshopworld
"Hotjar really empowers you to be able to see exactly what your users are doing, how they’re feeling and ultimately their reactions to the changes you make. Without Hotjar we would still be making decisions based on gut instinct instead of qualitative user feedback."
Karl Rowlands
UX Manager, Matalan
"After reviewing Google Analytics data, installing Hotjar is one of the first steps we take in every client engagement. It’s the window we use to understand the customer journey."
Maggie Paveza
CRO Strategist, The good
"We wanted to decrease website drop-off rate. We needed to identify the cause, but we weren’t sure if Hotjar would give us the solution we needed."
Piriya Kantong
Senior Online Marketing Analyst, Zenprint
Four other tools available on every Hotjar plan
Feedback is powerful alone, but even better when used alongside these tools.
Heatmaps
Visualize user behavior
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Recordings
See what your users see
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Surveys
Hear from your users
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Interviews
Connect with users 1:1
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