Do you really know
what’s happening on
Traditional web analytics tools help you track and analyze traffic data. But numbers and graphs alone can’t tell you what’s happening from your users’ perspective — Hotjar will.
3 questions traditional web analytics can’t answer...
Hotjar is the #1 user feedback & behavior analytics software for Marketers, Product Managers, Analysts, and UX Designers who have questions that traditional web analytics can’t answer, such as:
What are people actually doing on my website?
What do they think about this page?
Why are they getting stuck?
1. What are people actually doing on my website?
Web analytics tools show you the paths people take, the pages they visit, and how long they stay on each. Hotjar helps you understand what visitors actually do on each page, and how they behave throughout their journey on your site.
Despite all the tools we used to measure traffic, such as Google Analytics, we didn’t really know what our users were doing on our website or how they were using our online tool. Our goal was to start optimizing based on data, not assumptions - but we felt like we didn’t have enough information to make our process shorter and more efficient.
2. Why are people getting stuck?
Traditional web analytics helps you determine your most problematic pages. Once your visitors get there, Hotjar reveals what makes them stumble and, eventually, leave.
Very often, Hotjar shows us things that the numbers themselves can’t tell us. For example, If we watch a Session Recording and see that people are struck somewhere hovering their mouse, we know something could be wrong and we can take a closer look.
3. What do my users really think about this page?
Web analytics tools help you identify pages where most of your users convert or abandon your website. Hotjar goes a step further and gives you real user feedback so you can hear in your users’ words why they make the choices they make.
A Hotjar poll is a great way to analyze the checkout from a customer behavior perspective. You can see how customers feel about it, give them an avenue to express their opinion as well. It’s really good to (capture) the voice of the customer.
Hotjar is the perfect complement to your web analytics tool
Hotjar is built to add depth to the insights you get from traditional web analytics tools. Using them together, you can answer questions about the behavior and needs of your users that traditional analytics alone can’t answer for you.
Visualize user behavior
Heatmaps visually represent where users click, move, and scroll on your site. With this context, you'll learn how users really behave.
See what your users see
Get live playbacks of users on your site. Improve your site on-the-fly by watching full recordings of each visit. You can see things like clicks, mouse movements, u-turns, and rage clicks.
Discover how users feel
A real-time suggestion box on your site where users express frustration or delight about individual parts of a page. Get direct feedback in-the-wild across your site or product.
Hear from your users
Create and use targeted surveys to get a better understanding of your users. Send surveys to users in the moment (not weeks later) to validate your ideas in real time.