Use Hotjar to improve your customer experience
An amazing customer experience begins with solid data. You've got to figure out what your customers need before you can deliver it—Hotjar can help you capture this information with our easy-to-use Survey and Feedback tools!
Use Hotjar to improve your customer experience
An amazing customer experience begins with solid data. You've got to figure out what your customers need before you can deliver it—Hotjar can help you capture this information with our easy-to-use Survey and Feedback tools!
Over 402 million survey responses collected via Hotjar
Use Hotjar's Survey & Feedback Tool to:
Measure and track your Customer Satisfaction (CSAT) score over time
Benchmark and track your Net Promoter Score® over time
Determine your Customer Effort Score (CES)
Gather data at specific touch points in your customer journey eg: point-of-conversion
Use Hotjar Surveys to improve your customer experience
Unlimited surveys
No cap on the number of surveys you can create on all of our paid plans.
No storage limits
Keep survey responses for as long as you need with no caps on storage.
Customizable design
Pick the survey color, branding, and design to match your brand.
Share feedback fast
With over dozens of integrations, you can auto-send survey responses to all your favorite apps.
Easy installation
Set up surveys across your site using just one script.
Reliable customer support
Got a question for us? We'll get back to you within two working days.
Success Stories
“The feedback collected from the Hotjar Survey gave us enough confidence to begin designing the new page template. Ultimately, we saw a 10% uplift in conversions”
“We send out surveys to every single churned user and probably get a few insights every single day.”
“The information gathered from surveys helped us make substantial changes that resulted in a +491% increase in email CTR and a +49% conversion rate increase for our landing pages.”
“We use Hotjar Surveys to see how satisfied our customers are with our products, and we report the larger trends.”
“Through surveys we learned the registration form was cumbersome and contained too many fields. Users were leaving throughout this process, abandoning their purchase.”
More than just a Survey and Feedback tool...
Our Surveys & Feedback tools are part of 4 tools inside Hotjar that reveal what traditional analytics data doesn't tell you. You can also see what visitors actually do on your website and where they get confused or stuck with our Heatmaps and Recordings tools. When you create a Hotjar account, all 4 tools are immediately available to you.
Hotjar works out of the box on most popular platforms
Connect Hotjar with thousands of popular apps—no code required.
Get started today
Bring the voice of the customer to your decision-making with on-site and external Surveys.
Unlimited surveys on paid plans
Store survey responses forever
GDPR- & CCPA-ready