Use Hotjar to improve your customer experience

An amazing customer experience begins with solid data. You've got to figure out what your customers need before you can deliver it—Hotjar can help you capture this information with our easy-to-use Survey and Feedback tools!

Use Hotjar to improve your customer experience

An amazing customer experience begins with solid data. You've got to figure out what your customers need before you can deliver it—Hotjar can help you capture this information with our easy-to-use Survey and Feedback tools!

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Get started free

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G2

Over 402 million survey responses collected via Hotjar

Use Hotjar's Survey & Feedback Tool to:

Measure and track your Customer Satisfaction (CSAT) score over time

Benchmark and track your Net Promoter Score® over time

Determine your Customer Effort Score (CES)

Gather data at specific touch points in your customer journey eg: point-of-conversion

Use Hotjar Surveys to improve your customer experience

Unlimited surveys

No cap on the number of surveys you can create on all of our paid plans.

No storage limits

Keep survey responses for as long as you need with no caps on storage.

Customizable design

Pick the survey color, branding, and design to match your brand.

Share feedback fast

With over dozens of integrations, you can auto-send survey responses to all your favorite apps.

Easy installation

Set up surveys across your site using just one script.

Reliable customer support

Got a question for us? We'll get back to you within two working days.

Success Stories

“The feedback collected from the Hotjar Survey gave us enough confidence to begin designing the new page template. Ultimately, we saw a 10% uplift in conversions”
Eric Peters
Increased conversions by 10%
Read the case study
“We send out surveys to every single churned user and probably get a few insights every single day.”
Luke Calton
Surveyed over 1,000 churned users
Read the case study
“The information gathered from surveys helped us make substantial changes that resulted in a +491% increase in email CTR and a +49% conversion rate increase for our landing pages.”
Dave Powell
Grew conversion rate by 49%
Read the case study
“We use Hotjar Surveys to see how satisfied our customers are with our products, and we report the larger trends.”
Anna Zajac
Surveyed over 10,000 users
Read the case study
“Through surveys we learned the registration form was cumbersome and contained too many fields. Users were leaving throughout this process, abandoning their purchase.”
Dmytro Kukuruza
Increased revenue per user by 11.46%
Read the case study

More than just a Survey and Feedback tool...

Our Surveys & Feedback tools are part of 4 tools inside Hotjar that reveal what traditional analytics data doesn't tell you. You can also see what visitors actually do on your website and where they get confused or stuck with our Heatmaps and Recordings tools. When you create a Hotjar account, all 4 tools are immediately available to you.

Hotjar works out of the box on most popular platforms

Connect Hotjar with thousands of popular apps—no code required.

SlackHubspotCreate Trello cards from new Hotjar Survey & Incoming Feedback responses or when a new Recording is collected. Available via Zapier. Microsoft TeamsCreate cards in Miro with new Hotjar Incoming Feedback & Survey responses or based on new Recordings. Available via Zapier.Create Zendesk tickets for new Incoming Feedback & Survey responses. Available via Zapier.Add rows to Microsoft Excel when a new Recording or feedback response is created. Available via Zapier.GmailCreate issues in Jira for new Hotjar Recordings or Survey & Incoming Feedback responses. Available via Zapier.Create Asana tasks for new Survey & Incoming Feedback responses or when a new Recording is created. Available via Zapier.Create Avrio Insights from new feedback responses or new Recordings. Available via Zapier.Update or create users in Intercom when new feedback responses are collected. Available via Zapier.Update records in Salesforce when a new Recording is collected or when feedback responses are created. Available via Zapier.Create or update records in Airtable when a new Recording is collected or when feedback responses are created. Available via Zapier.Add a note to a subscriber when a feedback response is created in Hotjar. Available via Zapier.Send events in Facebook Conversions when feedback is collected in Hotjar. Available via Zapier.Add a Tag to a subscriber in ConvertKit when a feedback response is created in Hotjar. Available via Zapier.Update a Goal or create a Measurement in Google Analytics as new feedback responses or Recordings are created in Hotjar. Available via Zapier.
SlackHubspotCreate Trello cards from new Hotjar Survey & Incoming Feedback responses or when a new Recording is collected. Available via Zapier. Microsoft TeamsCreate cards in Miro with new Hotjar Incoming Feedback & Survey responses or based on new Recordings. Available via Zapier.Create Zendesk tickets for new Incoming Feedback & Survey responses. Available via Zapier.Add rows to Microsoft Excel when a new Recording or feedback response is created. Available via Zapier.GmailCreate issues in Jira for new Hotjar Recordings or Survey & Incoming Feedback responses. Available via Zapier.Create Asana tasks for new Survey & Incoming Feedback responses or when a new Recording is created. Available via Zapier.Create Avrio Insights from new feedback responses or new Recordings. Available via Zapier.Update or create users in Intercom when new feedback responses are collected. Available via Zapier.Update records in Salesforce when a new Recording is collected or when feedback responses are created. Available via Zapier.Create or update records in Airtable when a new Recording is collected or when feedback responses are created. Available via Zapier.Add a note to a subscriber when a feedback response is created in Hotjar. Available via Zapier.Send events in Facebook Conversions when feedback is collected in Hotjar. Available via Zapier.Add a Tag to a subscriber in ConvertKit when a feedback response is created in Hotjar. Available via Zapier.Update a Goal or create a Measurement in Google Analytics as new feedback responses or Recordings are created in Hotjar. Available via Zapier.

Get started today

Bring the voice of the customer to your decision-making with on-site and external Surveys.

Sign up with Google
Get started free

Unlimited surveys on paid plans

Store survey responses forever

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GDPR- & CCPA-ready