Ready to make people fall in love with your product?

Deliver a smooth product experience and delight your users

If customers have a bad product experience, they’ll share their experience with others and discourage sales.

Find out how Selicia created a healthy communication flow with WEGO users to ensure they were buying into the product experience, as well as flights to Somewhere Hot.

Keep scrolling to find out more 👇

Ready to make people fall in love with your product?

Deliver a smooth product experience and delight your users

If customers have a bad product experience, they’ll share their experience with others and discourage sales.

Find out how Selicia created a healthy communication flow with WEGO users to ensure they were buying into the product experience, as well as flights to Somewhere Hot.

Keep scrolling to find out more 👇

Hotjar helps you understand how users truly behave, so you can start delivering a great product experience.

Here’s how👇

Empathize with your users

Recordings are a great way to reliably map your users full experience from start to finish, and at scale. Discover unique interactions overlooked in website traffic data and other analytical tools.

Selicia saw users were having trouble applying discount codes at the WEGO checkout. After a quick fix, conversions improved, and more people were kicking back on the beach.

See what your users look at the most

Heatmaps give an aggregated view of where customers are clicking and scrolling on your site, providing quantitative data that can inform your understanding of the user experience.

Selicia discovered customers couldn’t find the WEGO booking information FAQs section, which was moved in a site-wide redesign earlier in the year.

Capture customer emotions, instantly

When improving any areas of your product, being able to ask for quick feedback directly is invaluable as a project manager.

Selicia used the on-page Feedback widget and discovered customers found the checkout journey too long. By minimizing the steps, she was able to boost conversions.

Dive deeper with qualitative insights

Developing a product without user feedback is like having a relationship without conversation—not great.

Using Surveys, Selicia could make informed decisions at every step of the user journey. Simply asking questions like “What’s your biggest frustration with this service?” helped her quickly understand her product, and her users, better.

Get Hotjar on your website and turn customers into your biggest fans.

Discover any pain points on your website and make the changes that most matter. It only takes a few minutes to get set up.