Product / Surveys
Hear from users
Bring the voice of the customer to your decision-making with on-site and external Surveys.
On-site surveys appear whenever you need them during the user journey. Capture in-the-moment feedback by launching your surveys the way you like: using a popup or sending them with a link.
Over 402 million survey responses collected via Hotjar
Validate your plans with user feedback
De-risk big projects by surveying your users to learn what they think about your latest plans.
Learn the real reasons why customers churn
Send a survey to customers right at the point of churn to get reliable, first-hand feedback from customers when they leave.
Collect an ever-growing pool of new ideas
With an on-site survey, you’ll have a constant stream of great suggestions to improve your product.
Templates for all types of surveys
Don’t take our word for it, try it yourself with a pre-built template.
Three other tools available on every Hotjar plan
Surveys are powerful alone, but even better when used alongside these tools.
Visualize user behavior
Heatmaps visually represent where users click, move, and scroll on your site. With this context, you'll learn how users really behave.
See what your users see
Get live playbacks of users on your site. Improve your site on-the-fly by watching full recordings of each visit. You can see things like clicks, mouse movements, u-turns, and rage clicks.
Discover how users feel
A real-time suggestion box on your site where users express frustration or delight about individual parts of a page. Get direct feedback in-the-wild across your site or product.
Here's how others use Surveys
“The feedback collected from the Hotjar Survey gave us enough confidence to begin designing the new page template. Ultimately, we saw a 10% uplift in conversions”
“We send out surveys to every single churned user and probably get a few insights every single day.”
“The information gathered from surveys helped us make substantial changes that resulted in a +491% increase in email CTR and a +49% conversion rate increase for our landing pages.”
“We use Hotjar Surveys to see how satisfied our customers are with our products, and we report the larger trends.”
“Through surveys we learned the registration form was cumbersome and contained too many fields. Users were leaving throughout this process, abandoning their purchase.”
A few more reasons to try Hotjar’s Surveys
No cap on the number of surveys you can create on all of our paid plans.
No storage limits
Keep survey responses for as long as you need with no caps on storage.
Pick the survey color, branding, and design to match your brand.
Share feedback fast
With over dozens of integrations, you can auto-send survey responses to all your favorite apps.
Set up surveys across your site using just one script.
Reliable customer support
Got a question for us? We'll get back to you within two working days.