Hotjar + Contentsquare 🎉 Hotjar + Contentsquare: We are joining forces to build better experiences for all. 🎉 Learn more

Discover every issue
users encounter with Hotjar

Don’t rely on support tickets alone. Use Hotjar to watch users getting stuck and collect feedback from users when they encounter an issue.

No credit card required
1.7 billion user journeys are analyzed in Hotjar each year

Spot issues and prioritize what to fix

Learn the common issues your users face

Without Hotjar ❌

  • Fail to notice when users get stuck

  • Struggle to prioritize the most important bugs

  • No clue why users leave or what they need

With Hotjar ✅

  • Watch recordings of users when they encounter a problem

  • Benchmark pages to find the top pain points

  • Hear what users need right before they leave

Over 126,500 professionals spot bugs using Hotjar

1. StudentCrowd found that on mobile the CTA wasn’t visible. In one change they grew conversion by 55%.

We simply would not have been able to identify all of these problem without Hotjar.

Paul Humphreys,

COO & Founder at StudentCrowd

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2. Audiense noticed that conversions had flat-lined. Data didn’t reveal why, but Hotjar showed the password validator was broken.

We discovered that the feature was broken, so we fixed it and conversions went back up immediately.
Hotjar helps us empathize with our users. It reminds us that there are real human beings on the other end.

Juan Fernandez,

Head of Product at Audiense

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3. Wlydsson found an issue where a user’s checkout cart would empty upon reaching the checkout. This one fix grew sales by 30%.

Before Hotjar it was very frustrating. The new store wasn't delivering. We couldn't have fixed it so quickly without Hotjar.

Dave McGeady,

CEO at Wlydsson

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Okay, but how does Hotjar actually work?

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Here's how it works

BEHAVIOR

  • Visualize user behavior

    Heatmaps visually represent where users click, move, and scroll on your site. With this context, you'll learn how users really behave.

  • See what users see

    Recordings are live playbacks of users on your site. Watch full recordings of each visit including the clicks, mouse movements, U-turns, and rage clicks.

FEEDBACK

  • Get feedback with context

    A real-time suggestion box on your site, Incoming Feedback lets users express frustration or delight about individual parts of your site, right down not the page, form, or image they're looking at.

  • Hear from users

    Surveys bring voice-of-customer to your decision-making. Gathering evidence for a new product or feature? Use a targeted Survey to validate your ideas and better understand your users.

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Troubleshoot issues and make the right prioritization calls

Try it free

No credit card required