How well do you understand your customers?
With Hotjar, you build your own surveys to collect insights into what your customers think about and need from you.
Over 402 million survey responses collected via Hotjar
How it works
Bring the voice of the customer to your decision-making with on-site and external Surveys.
On-site surveys appear whenever you need them during the user journey. Capture in-the-moment feedback by launching your surveys the way you like: using a popup or sending them with a link.
“The feedback collected from the Hotjar Survey gave us enough confidence to begin designing the new page template. Ultimately, we saw a 10% uplift in conversions”
“We send out surveys to every single churned user and probably get a few insights every single day.”
“The information gathered from surveys helped us make substantial changes that resulted in a +491% increase in email CTR and a +49% conversion rate increase for our landing pages.”
“We use Hotjar Surveys to see how satisfied our customers are with our products, and we report the larger trends.”
“Through surveys we learned the registration form was cumbersome and contained too many fields. Users were leaving throughout this process, abandoning their purchase.”