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Hotjar Surveys

How well do you understand your customers?

With Hotjar, you build your own surveys to collect insights into what your customers think about and need from you.

Hotjar Surveys

How well do you understand your customers?

With Hotjar, you build your own surveys to collect insights into what your customers think about and need from you.

Over 402 million survey responses collected via Hotjar

Validate your plans with user feedback

De-risk big projects by surveying your users to learn what they think about your latest plans.

Learn the real reasons why customers churn

Send a survey to customers at the moment they churn to understand why they're leaving, in their own words.

Collect an ever-growing pool of new ideas

On-site surveys give you a constant stream of great suggestions to improve your product. 

How it works

Bring the voice of the customer to your decision-making with on-site and external Surveys.

On-site surveys appear whenever you need them during the user journey. Capture in-the-moment feedback by launching your surveys the way you like: using a popup or sending them with a link.

More reasons to use Surveys

Personalize it

Specify which device and URL your survey will show on, you can use Hotjar Surveys to collect information and tailor your website, products, landing pages, and/or messaging to improve the user experience and (ultimately) maximize conversions.

Choose your questions and answer's type

Long or short text answers, radio buttons, checkboxes, or Net Promoter Score. Hotjar Survey tool that will allow you to tailor your requests for feedback to the right stage in the buyer's journey and in the right context.

Visualize results, easily

From our dashboard, you get a good overview of what your customers think, by visualizing results per question in the form of tables, charts, or word clouds. Dig deeper into the qualitative data to analyze answers and discover trends.

Ready to get started with Surveys?

Surveys FAQs

Get started with Surveys

Over 402 million people from 180 different countries have left feedback via Hotjar Surveys.

No credit card required

Unlimited surveys on paid plans

Store survey responses forever

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GDPR- & CCPA-ready