Find the right plan for your site:

For personal projects and sites with low traffic.

We offer plans for Businesses of all sizes.

For Agencies and Consultants working with client sites.

BASIC

To get you started.

FREE FOREVER

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  • Create on-demand, manual reports (snapshots)
  • 2000 pageviews per day
  • Create up to 3 snapshot Heatmaps
  • Snapshot Recordings, up to 100 per day (store up to 300)
  • Send and store up to 3 surveys
  • Create and store up to 3 Incoming Feedback widgets
  • Store heatmap and recordings data for 365 days
  • Unlimited team members

PLUS

For low-traffic sites & early-stage startups.

$39 / month

TRY IT

  • Hotjar automatically and continuously captures data
  • 100 full user sessions per day
  • Continuous Heatmaps across all your pages
  • Continuous Recordings, up to 100 per day (store unlimited)
  • Send and store unlimited surveys
  • Unlimited Incoming Feedback widgets
  • Store heatmap and recordings data for 365 days
  • Unlimited team members

I want to capture data from 500 sessions per day.

Not a lot of traffic just yet? You might want to consider the PLUS plan in Personal Plans.
DATA CAPTURE RATE
PRICE
500 sessions / day
$99 / mo
1,500 sessions / day
$189 / mo
2,500 sessions / day
$289 / mo
4,000 sessions / day
$389 / mo
8,000 sessions / day
$589 / mo
15,000 sessions / day
$989 / mo
Need more?
 
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All Business plans include:

  • 30-day Money Back Guarantee
  • Unlimited team members
  • Data storage for 365 days
  • Continuous Capture Recordings
  • Removal of Hotjar branding
  • Access to advanced features
  • 15-day free trial

Agency

Upgrade / Downgrade anytime.

Get an extended 30-day trial:

TRY IT LEARN MORE Contact Us

Included with your Hotjar Agency plan:

  • Unlimited client sites in one central account
  • Discount volume pricing
  • Invite client users to see and manage their data
  • Rebrand the Hotjar Interface with your logo
Want to collect more data? Check out our Business Data Plans.

 

Frequently asked questions:

How do I install Hotjar?

A single tracking code allows you to collect data from your visitors and send it back to Hotjar. Installation involves copy and pasting your unique Tracking Code within the site you would like to track. We’ve created guides to help you install the Tracking Code on various platforms that you can find here.

What's the commitment?

With Hotjar there is no contract to sign and you can upgrade or downgrade between different plans any time – directly from your account. If you choose to pay on a monthly basis, your subscription can be cancelled at any time by simply downgrading to the free Basic plan.

Are the prices per site?

Yes. The prices for each plan are charged per site you set up in Hotjar. You are provided a tracking code per site which you can install on multiple subdomains. If your organization owns multiple sites, or if you work with clients, you select a plan for each site you set up. You can downgrade and upgrade your site plans at any time.

Should I be collecting data from all my sessions?

The more sessions you collect data from, the faster you will collect recordings and the faster you will generate heatmap reports.

Can I handle multiple sites with one account?

Yes. There is no limit to the number of sites you can manage in one account. Sites are organized according to an 'organization' and plans are charged per site. This makes it easy to manage multiple sites that your organization owns in Hotjar. It’s also ideal to manage multiple client sites from one account.

What happens if I exceed the sessions limit on the site’s plan?

Hotjar works differently from other tools that capture data based on data points. Instead of collecting data from the first 500 sessions and then stop collecting data, Hotjar automatically distributes data collection throughout the day (what we call ‘sampling’). The closer your data points to your site traffic, the bigger the % of data you will collect.

Do you offer yearly price plans?

Yes – Hotjar gives you the option to pay for your plans annually. When annual payment is set up in-app with a credit card or Paypal, a 20% discount prior to VAT is added to your bill. Kindly view our help doc for further details.

What payment methods do you support?

For monthly payments, we support all major credit cards (Visa, Mastercard, AMEX, Maestro, and Discover) and Paypal. For yearly payments on the Business plan, we accept payments via wire transfer, all major credit cards, and Paypal.

What are reports?

Automatically collecting data from all pages on your site can be very expensive and data intensive. Hotjar makes it more affordable by taking an ‘on demand’ report approach. You can generate an unlimited amount of reports on an unlimited number of pages whenever you need them. This makes Hotjar more affordable and ideal for fast moving and lean organizations since it allows for rapid changes.

Does Hotjar scale to even higher data points?

Yes. You can scale up data points even further. Contact us now for a no-obligation consultation.

I am a Nonprofit. Do you offer any discounts?

Yes, we offer discounts to a Nonprofit organization. Please contact us for more information.

How do I install Hotjar?

A single tracking code allows you to collect data from your visitors and send it back to Hotjar. Installation involves copy and pasting your unique Tracking Code within the site you would like to track. We’ve created guides to help you install the Tracking Code on various platforms that you can find here.

How much does it cost to use Hotjar with my clients?

Hotjar for agencies allows you to control your spend since you are charged on a 'per client' basis. Think of it as a 'pick and mix' approach. You set the plan and pageview to collect data from, for each client individually. You can downgrade and upgrade your client plans at any time directly from your account. If you would rather have your clients manage and pay for Hotjar, just invite them to set up their own account and you receive instant access.

Can I give my client access?

Yes you can invite your clients to only access data within their organization in Hotjar. Your clients will not be able to access any other data in your account. Always make sure that each client is set up with their own organization.

How do I use Hotjar on my clients' sites?

There are two ways you can use Hotjar on your clients' sites. You can invite your clients to set up their own account (they will manage and pay for themselves) while you get instant access to their data and reports. Alternatively, you can manage and pay for your clients' accounts by adding them directly to your own account as separate 'organizations'. In this case, you pay a discounted price for each client organization you add. Here's an example that makes it easier to understand.

Do I pay or does the client pay?

That is entirely up to you. You can choose to pay and manage the account for your clients or you can invite them to setup and manage their own account while instantly granting you access.

Can I offer a custom branded interface?

You can replace the Hotjar logo within the admin interface with your own organization logo. Any client using the Hotjar Business plan can also remove the Hotjar logo from all polls, surveys and recruiters.

How many clients can I manage?

Hotjar was built with agencies and consultants in mind. Amongst other things, this means you can setup and manage an unlimited amount of clients.

Do I need to have my own plan?

No, you don't. The first plan you add to your account can be a clients, just remember that the agency rates will only apply from the second plan you add to your account.

Trusted by over 350,000 organizations across 184 countries.

intuit
Columbia
HubSpot
ustream
AVG
Fiat
invision
NetSuite
Panasonic
logitech
T-Mobile
Chrysler
bwin
decolar
jet
solarwinds
Nintendo

Over 12,712 Agencies & Consultants manage their clients with Hotjar.

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