A user session can be recorded for as long as the user is on your website. If you want to capture a user’s session across your entire site, it’s as simple as creating an account with Hotjar: your first recording will be automatically triggered as soon as your Tracking Code is installed. Hotjar also lets you capture sessions on specific pages or a series of pages so you can learn more about the customer journey and identify opportunities to improve the user experience.

Learn more about how to set up session recordings in our Recordings Guide.

Session recordings help you understand user behavior so you can learn how to improve the overall user experience and increase conversion rates. When you can see the actions taken by real (anonymized) users as they browse your website, you can identify blockers and pain points, learn how to improve website features and elements, see where people are getting stuck in the sales funnel, and find bugs or opportunities for improvement.

Learn more about how to get actionable insights from user recordings in our Recordings Guide.

While we don’t record user sessions on mobile apps, Hotjar Session Recordings let you watch anonymized visitors scroll and tap across multiple pages of your site from their mobile devices, so you can see how they interact with different features and elements even when they’re using their phones or tablets.

Yes! If you’re running an A/B test, session recordings will show you how your visitors are reacting to—and interacting with—different versions of your website. You can use session recordings filters, tags, and sorting options to organize your recordings by the pages or page elements that you’re testing.

Hotjar Session Recordings record web visitors’ interactions without capturing any sensitive data. With Hotjar, your website visitors are anonymized by default—we automatically suppress keystroke data and offer additional blocking (or allowing) options. Hotjar’s session recording software can be used in a GDPR- and CCPA-compliant manner; learn more about Hotjar’s approach to privacy.

Yes, and we recommend that you do use a combination of analytics tools so you can get the most out of your session recordings. Combining different types of website analytics tools will help you understand your users’ behavior so you can learn how to improve and optimize your site.

Consider combining session recordings with these other analytics tools:

• Traditional web analytics tools like Google Analytics

• Split testing or A/B testing tools

• Heatmap tools

• Voice of Customer (VOC) tools

Learn more about which tools to combine with session recordings in our Recordings Guide.