See how people really navigate your site

Collect the insight you need to fix the user experience and improve conversions.


See how people really navigate your site

Collect the insight you need to fix the user experience and improve conversions.

No credit card requried

Trusted by 900,000 websites in 180+ countries

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25,435 companies signed up last month

GDPR- & CCPA-ready

What is session recordings software— and why do you need it?

Session recordings software helps you capture the actions of people who land on your website—mouse movements, clicks, taps, and scrolling across multiple pages on desktop and mobile devices—and reconstruct them so they can be rewatched.

You can use session recordings as part of your optimization toolkit, to get a real understanding of how people interact with your website. Seeing where website visitors struggle, encounter bugs, or abandon a page will help you fix and optimize UX, so you can ultimately improve conversion rate.

Understand how people use your website so you can improve it

Session recordings (also known as session replays, user recordings, and user/visitor replay tools) help you learn about your visitors’ journey across your website—which is crucial to making changes that improve their user experience and lead them more efficiently towards a conversion. You can learn:

  • How your visitors use buttons and clickable elements to take action

  • How they navigate through your website

  • How they move around individual web pages and interact (or fail to) with its elements

  • Whether something is causing issues (e.g., broken links or functionality, mis-rendered elements)

Make data-driven decisions, easily

Recordings are easy to share with your team, clients, or stakeholders, and straightforward to watch:

  • You can use filters (including device, country, length, landing page and visited page URLs) to narrow down the list of available recordings

  • You can use advanced functions such as ‘u-turns’ and ‘rage clicks’ to highlight problematic pages or elements where people immediately leave a page upon landing on it or click on the same element in rapid, frustrated succession

Session recordings will help you collect evidence for the changes you’re advocating and showcase the effectiveness of your work once the changes have been made.

More ways to understand your users with Hotjar's Session Recordings

Session recordings give you a clear idea of how people interact with your website—but it doesn't end there. Session recording tools are one of 7 tools in Hotjar that work together to help you dig deeper into visitor behavior and get their in-the-moment feedback as they browse through your website.

When you sign up for Hotjar, all four tools are immediately available to you.

And if you’re serious about your users’ privacy, with Hotjar you’re in safe hands. We follow a privacy by design approach and our software can be used in both GDPR- and CCPA-compliant ways.

Start collecting user behavior insights today 🔥

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Session Recording FAQs