Last updated Feb 26 2020
CRO glossary: split testing
What is split testing?
Split testing (also known as A/B testing) is a straightforward, scientific way to determine which version of a website will produce more conversions.
A split test distributes website traffic between two different versions of a webpage—the original (A) and a variation (B)—which differ from each other in terms of design, content structure, page elements, etc. Observing how each traffic groups respond to the version they're exposed to helps marketing and optimization teams determine which version offers the greatest conversions and opportunities for business growth.
Split testing vs. A/B testing
The term ‘split testing’ is often used interchangeably with A/B testing. The difference is simply one of emphasis:
- A/B refers to the two webpages or website variations that are competing against each other
- Split refers to the fact that the traffic is equally split between the existing variations
Like A/B testing, split testing can evaluate small changes to a single website element (such as a different image, header, call to action, etc.) or be run between two completely different styles of design and web content.
All available users will be split into groups (without their knowledge) and half of them will see the original version (the control) while the other half will see a new version (the variation). Once the test has reached a statistically significant sample size, the design and optimization team will investigate differences in behavior and declare a winner (or an inconclusive result if no measurable differences are obtained).
Why is split testing important?
Like A/B testing, split testing ensures that decisions aren’t made by gut feel or guesswork.
Without split testing, companies often make changes based on so-called ‘best practices’ or based on the Highest Paid Person’s Opinion (HiPPO). But best practices can kill conversions because, by definition, they’re based on what worked in the past for others (as in: they still can't guarantee that something that worked elsewhere will work for your business). And of course, the highest-paid person’s opinion can be just as flawed as anyone else’s.
Even the most experienced marketers, designers, and copywriters can be wrong when trying to figure out what users will respond to. Split testing lets the users decide, and can prevent an optimization team from going down a dead end.
Split testing is NOT about discovering new ideas
It’s easy to mistake split testing for CRO—imagining that CRO is just an ongoing series of split tests and A/B tests, helping you stumble across new ideas—but that’s not how it works.
Before you split test anything, you must come up with evidence-based hypotheses about how to improve your user experience and, in the end, boost conversions. Split testing is about exploring designs and solutions based on what you’ve learned studying your users and markets, and collecting answers to questions like:
- Which website elements do users currently interact with?
- Which elements do they ignore?
- Which Unique Selling Propositions do customers respond to?
- What are they looking to accomplish and how can you help them get there?
6 steps to form split test hypotheses
- Conduct informal research: take a look at what customers say about your brand and your products. Explore customer reviews, speak with your product designers, sales, and support staff. Find the common themes in these different sources of feedback.
- See where users leave your website: use general analytics tools (such as Google Analytics) to see where users drop-off.
- Find out which page elements users interact with: heat maps can show you where large groups of users click, scroll, and hover their mouse pointers.
- Gather customer feedback: use customer polls, on-page surveys, and open-ended feedback to get direct feedback from your visitors and customers.
- Study individual session recordings: observe individual users as they navigate your website, and watch those recordings keeping in mind the feedback users have left. For example, if customers tell you in surveys they don’t understand your signup page, watch several sessions of users interacting with the page to get a better sense of what that behavior actually looks like on the page.
- Conduct usability testing: usability testing tools allow you to observe real people using your website so you can create an easy, frictionless user experience.
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