Special thanks to the startups who were part of this research:
Frontapp: Front’s platform transforms your email into a help desk solution. You get the look and feel of email with the tools you need to reduce response time and measure agent productivity - all without relying on impersonal auto-responses and ticket numbers. Front lets you respond to all of your customers from the same place, regardless of whether the conversation is happening over email, text, Facebook, or Twitter. Front also provides detailed analytics that measure performance metrics, including first response time, average response time, and handle times.
Elev.io: Elevio has a simple premise, let users access the exact help they need, where and when they need it. It's timely, it's contextual, and it's awesome to use. Providing on-site access to your entire knowledge base, support system and more, rather than needing to go looking for help offsite, results in a measurable improvement in user engagement and education. We let your users help themselves, so you can get back to working on your business, rather than in it.
SupportYourApp: Based in Ukraine, SupportYourApp brings a fresh European face and voice to replace entrenched stereotypes of Indian call centers. We are the first startup to provide customer support solutions exclusively for Mac, Windows, Saas and IoT apps.
SupportYard: SupportYard is perfect for entrepreneurs and small business who can't keep up with all the customer emails they receive. Now you can keep all emails in one place and assign your team members to answer from the shared email account.