1) Hotjar is designed to give insights about user behavior and to show businesses selling online how to create a smoother customer journey to improve the overall user experience.
Lucky Orange provides behavior insights too, but is more focused on real-time intervention and live support for individual users.
2) Hotjar offers 365-day data retention and employs a sampling method that allows customers to collect fewer data points at a lower cost, while still capturing enough data to be confident about insights and to make the appropriate changes to UX.
Lucky Orange is a real-time usability and support tool, collecting all user data and offering 30-day data retention, which is more helpful for quickly identifying bugs and finding out where support is needed most.
3) A ‘free forever’ plan lets you use Hotjar’s tools and features for free for as long as you need; business plans start small—from 10k pageviews per day—and scale up based on your goals.
Lucky Orange doesn’t have a free plan and has limited data allowances, starting at 20k pageviews per month with their small business plan. Their plans scale up too, based on your business’s needs.