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Top 7 session replay tools for analyzing user behavior
If you’re a business selling online, it’s important to create a website experience your users will love. A poor user experience or frustrating customer journey can negatively affect your site’s conversion rate, and ultimately your revenue.
Last updated28 Feb 2023
But how do you identify the issues that are causing problems on your site—issues like a confusing design, unclear calls to action (CTA), and blockers like bugs or broken page elements?
Tools like Google Analytics (GA) can help you identify problematic traffic trends on your website, like unusually high bounce rates or a high exit rate from your sales funnel. However, GA can’t tell you why users are bouncing or exiting from your site.
To fully understand how users are experiencing your site and learn how to give them the best experience possible, you need to take a closer look at user behavior, which is where session replay tools come in.
In this piece, we share our favorite session replay software with you, plus some guidance on choosing the right one.
Now, let’s start with the basics:
What is a session replay?
A session replay, also known as a session recording, is a rendering of a user's journey through your website. Session replays show you what individual users saw and how they experienced your site during their visit—including their clicks, page scrolls, and mouse movements.
Session replays help product teams, UX teams, and conversion rate optimizers understand how users experience their site from page to page. These insights make it easier to fix issues, optimize the user experience (UX), and improve conversion rates.
There are several session replay tools out there to choose from, but we want to make this easy on you—so here’s a list to help you decide which replay tool will best suit your needs:
7 best session replay tools
What is it? Hotjar (hi!) is one of the most comprehensive digital experience insights and behavior analytics platforms out there. In addition to a powerful session recording tool, Hotjar offers heatmaps that help you visualize where users click, scroll, and move, as well as user feedback tools like on-site surveys and feedback widgets that help you understand how users are really experiencing your site so you can identify opportunities to improve UX and increase conversions.
What session replay features does it have?Hotjar’s Recordings let you understand user behavior by capturing the visitor’s journey on your site—showing you how they click, move, and navigate across multiple pages. Replays include keystroke recordings (with private details omitted*), so you can see what users are doing (or trying to do) on your site.
Recordings include adjustable replay speeds and a variety of User Attributes and advanced segmenting options, so you can focus on understanding UX in your most impactful customer segments. Filter your session recordings by:
Path: which page(s) users visited, landed on, or exited from, and more
Session: new or returning user, country, duration, and more
User behavior: specific events users triggered (or not), clicks, rage clicks, u-turns, and even errors to detect website bugs
Technology: device type, browser, OS, and more
More: feedback and NPS Score, Google Optimize experiments (via the Hotjar and Optimizeintegration)
With Hotjar’s powerful segmentation, you can build out a list of relevant session recordings that mirror your marketing campaign attributes or product research criteria.
Pro tip: with the new frustration and engagement scores in Recordings, you can launch straight into session recordings that are jam-packed with new ways to improve your site.
Use the combined frustration score to get a well-rounded view of whether a recording has a high chance of helping you improve your site.
Example use case: if you’re using Hotjar Funnels and you’ve noticed a drop in your conversion funnel, watch sessions of users leaving at this specific stage to understand what prevented them from converting. It’s as simple as clicking a button!
How can I use it? Sign up, add the Hotjar code to your site, and that’s it!—you’re ready to get started with Session Recordings.
*We take privacy very seriously: we are GDPR, CCPA, and PCI compliant. Read Hotjar’s approach to privacy to learn more about our commitment to protecting user data and sensitive information.
Learn how users are really experiencing your site
Sign up for a free Hotjar account to start using session recordings today.
What is it?FullStory is a website conversion platform designed to index every interaction an individual user has with your site, and make it searchable. This data, which includes session recordings, can help identify bugs and provide customer support to individual users.
Unlike Hotjar, FullStory doesn’t include voice of the customer (VoC) feedback tools, which are an important part of understanding (and improving) the user experience. Check our full breakdown of Hotjar vs FullStory to learn more about how our tools compare.
How can I use it? You can access up to 1k visitor sessions per month on FullStory’s free plan.
What is it? Smartlook is a website conversion rate optimization (CRO) platform that lets you perform qualitative analyses of mobile applications and web pages.
Smartlook works with mobile apps, but doesn’t offer feedback tools like Hotjar’s Surveys and Feedback widget.
How can I use it? Install Smartlook by adding a code on your site or integrating it into your CMS. You can record up to 1,500 user sessions each month on Smartlook’s free plan, and the data is saved for one month before being deleted.
What is it? Mouseflow is a real-time journey intelligence platform that incorporates session replays with web analytics, heatmaps, and other conversion optimization tools. It’s designed primarily for marketing teams.
What session replay features does it have? Mouseflow features adjustable replay speed along with a wide range of segmenting and filtering options.
While its features are similar to Hotjar’s, Mouseflow doesn’t have 365-day data retention or unlimited team member access. Read our detailed breakdown of Hotjar vs Mouseflow to learn more about how the two compare.
How can I use it? Create a Mouseflow account and install their tracking code to get started. Mouseflow offers 500 free user session recordings per month with its free plan.
5. Crazy Egg
What is it? Crazy Egg is a platform designed to help businesses optimize their websites. Its features include session recordings, heatmaps, and A/B testing tools.
What session replay features does it have? Crazy Egg’s session replay features include site-wide visitor recording, filters, adjustable playback speed, tagging, and the ability to save favorites. These features can help you analyze different page variants to test with Crazy Egg’s A/B testing tool.
Unlike Hotjar, Crazy Egg doesn’t let you filter for rage clicks or u-turns when you’re trying to find sessions that reveal user pain points. Read our Hotjar vs Crazy Egg breakdown to see a more detailed comparison.
How can I use it? Add a code to your website to get started with Crazy Egg for free.
6. Lucky Orange
What is it? Lucky Orange is a platform designed to improve conversion rates on your website, with the help of session recordings, heatmaps, forms, conversion funnels, and surveys.
What session replay features does it have? Lucky Orange features full replays, a timeline view to jump to key events, and a live view to record and follow website visitors in real time. It also lets you adjust the play speed and skip idle time.
Despite similar features, the fact that Lucky Orange lacks historical data and has few integrations to offer means it’s a tool better suited to individuals flying solo, but not for businesses seeking to grow their revenue.
How can I use it? Create a Lucky Orange account and install their tracking code to get started. Lucky Orange offers 500 pageviews/month on its free plan.
7. Microsoft Clarity
What is it? Clarity is an open source tool that lets you see what your users are doing on your site, with the help of its session replays and heatmaps tools.
What session replay features does it have? Clarity features hi-def recordings at any speed, lets you share recording clips, and—like Hotjar—spot bugs that can damage the user experience. Their session replay tool also includes filters and integrates with heatmaps and Google Analytics.
Unlike Hotjar, however, Clarity doesn’t offer the ability to collect voice-of-the-customer data via surveys and feedback widgets.
How can I use it? Create a free account and add the tracking code to get started.
Now you’ve got an overview of some of the best tools out there, let’s dig deeper into why you need session replays in the first place—and how specific features can help you accomplish your goals.
What makes session replay tools so useful?
Session replays show you how individual users explore your website—right down to their mouse movements and the places they click. They’re the perfect complement to quantitative data-gathering tools like Google Analytics (GA), which help you identify traffic trends across your site.
For example, website analytics tools (like GA) can answer questions like:
Which pages are getting noticeably fewer sign-ups or sales than others?
Which pages on your site do visitors spend the least amount of time on?
Which pages do people visit just before they exit?
Having the answers to those questions is helpful, but session recordings take it a step further by helping you understand individual journeys to see how and why users are completing—or not completing—certain actions on your pages.
So, what specific insights can you get through session replays?
Learn which changes to make to increase conversion rates
Session replay tools give you a detailed picture of how real users browse your site and interact with different page elements.
After watching a few replays, you might notice users scrolling past an important call to action (CTA) button or browsing a product page without continuing through the sales and conversion funnel. These insights can help you make changes to improve the user experience—and ultimately increase conversion rates.
If you’re using Hotjar: Hotjar Recordings integrate with Google Optimize, allowing you to compare the user experience across your variants in A/B and multivariate tests.
Want to understand why one variant is outperforming another? Just filter your recordings by your Optimize experiment IDs to see recordings from the best-performing variant—then get analyzing!
Find users’ pain points with session replays
Watching session replays can reveal where people are struggling on your site. For example, you might notice that users are going in circles, clicking on unclickable elements, or looking for information that isn’t there.
Uncovering these pain points can help you create a frustration-free website experience where users can easily find what they need. Ultimately, this makes it more likely that website visitors will stay on the site and convert.
If you’re using Hotjar: use Hotjar’s Session Recordings filters to home in on recordings that contain strong indicators of pain points. For example, recordings with rage clicks will show you where users repeatedly and quickly click in one place (indicating broken links, slow-loading pages, or even straightforward cases of confusing design).
Uncover unknown bugs with session replays
Because session replays show you exactly what the user saw on their screen, they reveal website bugs you might have otherwise missed—for example, loading issues or buttons and forms that aren’t working correctly. Looking at session recordings that include behaviors like u-turns (where users turn back before completing a key action) is a great way to spot bugs.
Identifying website bugs will help you resolve fundamental issues that could be causing people to exit your site out of frustration, without converting.
If you’re using Hotjar: use console tracking to find and investigate bugs. Watch recordings of sessions with errors to rapidly see what might be causing them. Spend less time figuring out what’s going on, and more time improving your user experience.
7 features to look for in a session replay tool
Getting insights from recordings can take a lot of time—especially when you have thousands of sessions to sift through. Here are six features to look for in a session replay tool, to save time and find the most relevant recordings.
Spoiler alert! Hotjar’s Session Recordings include each of the following features, making it a great choice for busy teams that want to analyze user behavior.
1. Segmented recordings
When you want to see replays from users who took specific actions, session recording segments can save you a lot of time.For example, if you want to investigate why customers on your ecommerce site are abandoning their carts, you could create a filter for visitors who exited from the checkout page.
2. Filters for specific behaviors
Looking for recordings of users sticking around? Filter by Engagement Score and identify what makes your users stay on your website, so you can replicate this success across more pages.
3. Alerts and notifications
If you need to analyze particular traffic segments on your website, look for a session replay tool that sends you alerts and notifications about the segments you choose.
4. Site-wide page viewing and recording
When you analyze user behavior, you might want to understand how individuals move through multiple pages. Look for a tool that lets you watch the user’s entire journey as they click through different parts of your site.
5. Keyboard stroke recording with complete privacy
Sometimes it can be helpful to see what your users are typing—for instance, you might want to know what they’re writing in the search bar. This is when keystroke recording is helpful. Tools with this feature will anonymize personal and sensitive data, like credit card details, while showing you what users type in search bars and other fields.
6. Adjustable replay speed
Watching session replays can be time-consuming, especially when your users make long visits over multiple pages. Look for a tool that lets you adjust the replay speed to get the insights you need in less time.
7. Console tracking
Looking to reproduce bugs? Visualize the issues your bug reports identified and validate your fixes after debugging. A good session replay software makes it a breeze to spot usability issues.
Share recordings with your team: the Hotjar x Slack integration
Whatever your team’s working on, Hotjar makes it easier than ever to plan your next moves and get the conversation going in Slack.
As well as having on-site survey responses forwarded to your Slack channels, you can now see instant notifications of new session recordings from specific segments.
Session replay tools FAQ
Learn how users are really experiencing your site
Sign up for a free Hotjar account to start using session recordings today.
7 best session recording tools to understand user behavior on your site
They say no one steps in the same river twice—just like no user takes the exact same journey on your website twice. But how do you get front-row tickets to that journey? This is where website session recording software comes in.
Businesses use website recording software to deeply understand how their customers move through and experience their site. But, with so many tools that suit different purposes out there, how do you pick the right software for your business and customer needs?
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