Dichiarazione di accessibilità del sito web di Hotjar

This statement presents the accessibility policy of the Hotjar website and defines the general level of accessibility on the site in accordance with standards and regulations. 

Note: For help with the website, please refer to our contact page for general information or to the Feedback and contact section of this page for accessibility issues. 

What is digital accessibility?

An accessible website is a site that allows all users to access its content without difficulty, including people with disabilities and using specialized software or hardware.

Accessibility policy of the Hotjar websites

As a mission driven company, Contentsquare values inclusion, equality, and accessibility for all, which is why we strive to ensure our website is accessible to all people, regardless of abilities. In addition, Contentsquare attaches particular importance to the quality of its website.

With this in mind, it was important for us to audit the Hotjar website to determine its level of accessibility. 

Accessibility statement

This accessibility declaration applies to the website https://www.hotjar.com/.

Compliance status

By applying the international technical standard of the WCAG 2.2, it is possible to ensure that a web page complies with its 50 Level A and AA success criteria.

The Hotjar.com website is currently partially compliant with WCAG 2.2 as a result of the non-conformities and exemptions listed below.

Test results

The compliance audit conducted by the Contentsquare Accessibility expert in April-Mai 2024 on the production version of the site reveals that 50% of the WCAG 2.2 criteria have been met.

List of non compliant criteria

  • 1.1.1 Non-text Content 

  • 1.2.3 Audio Description or Media Alternative (Prerecorded) 

  • 1.3.1 Info and Relationships 

  • 1.3.2 Meaningful Sequence 

  • 1.3.3 Sensory Characteristics 

  • 1.3.5 Identify Input Purpose 

  • 1.4.1 Use of Color 

  • 1.4.3 Contrast (Minimum) 

  • 1.4.4 Resize text 

  • 1.4.5 Images of Text 

  • 1.4.10 Reflow 

  • 1.4.11 Non-text Contrast 

  • 1.4.12 Text Spacing 

  • 1.4.13 Content on Hover or Focus 

  • 2.1.1 Keyboard 

  • 2.2.2 Pause, Stop, Hide 

  • 2.4.1 Bypass Blocks 

  • 2.4.2 Page Titled 

  • 2.4.3 Focus Order 

  • 2.4.4 Link Purpose (In Context) 

  • 2.4.5 Multiple Ways 

  • 2.4.7 Focus Visible 

  • 2.5.4 Motion Actuation 

  • 2.5.7 Dragging Movements 

  • 2.5.8 Target Size (Minimum) 

  • 3.1.2 Language of Parts 

  • 3.2.2 On Input 

  • 3.2.3 Consistent Navigation 

  • 3.3.1 Error Identification 

  • 3.3.2 Labels or Instructions 

  • 3.3.3 Error Suggestion 

  • 4.1.2 Name, Role, Value 

  • 4.1.3 Status Messages

Dispensations for disproportionate burdens

There is no content eligible for a dispensation for disproportionate burden.

Content not subject to the accessibility requirement

Some of the accessibility issues on the cookie banner widget present on the website are not subject to the accessibility requirements as this functionality is being managed by the company OneTrust. 

Some of the accessibility issues on the chatbot widget present on the website are not subject to the accessibility requirements as this functionality is being managed by the company ADA. 

Contentsquare will correct all accessibility issues, related to these two functionalities, on which they have a minimum of control.

Publication of this accessibility statement

This statement was published on April 8th, 2025.

Technologies used to create the site:

  • HTML5

  • CSS

  • SVG

  • JavaScript

  • ARIA

Content rendering checks were carried out with the following browser and screen reader combinations:

  • Chrome 127.0

  • Firefox 129.0

  • NVDA 

  • Jaws

Accessibility evaluation tools

  • Color Contrast Analyser

  • Firefox development tool

  • Axe

  • Web Developer (Firefox extension)

Site pages that have been checked for compliance

Feedback and contact

If you are unable to access content or a service, you can contact the site manager to obtain information about an accessible alternative or request the content in another form.

Contact us using the following email address: cswebsite-accessibility@contentsquare.com.

Mediation

The following mediation procedure is to follow in the case where:

You have contacted us to notify us of a lack of accessibility that prevents you from accessing any of the portal content or services, and you have not received a satisfactory response.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).