SESSION RECORDING SOFTWARE
Find out how people really use your website.
Collect the insights you need to improve user experience and increase conversions.
1.7 billion new sessions are recorded in Hotjar every year
What is session recordings software— and why do you need it?
Session Recordings helps you capture the actions of people who land on your website—mouse movements, clicks, taps, and scrolling across multiple pages on desktop and mobile devices—and reconstruct them so they can be rewatched.
You can use it as part of your optimization toolkit to get a real understanding of how people interact with your website. Seeing where visitors struggle, encounter bugs, or abandon a page will help you fix and optimize UX, so you can ultimately improve conversion rate.
Understand how people use your website so you can improve it
Session recordings (also known as session replays, user recordings, and user/visitor replay tools) help you learn about your visitors’ journey across your website—which is crucial to making changes that improve their user experience and lead them more efficiently towards a conversion. You can learn:
How your visitors use buttons and clickable elements to take action
How they navigate through your website
How they move around individual web pages and interact (or fail to) with its elements
Whether something is causing issues (e.g., broken links or functionality, misrendered elements)
Make data-driven decisions, easily
Recordings are easy to share with your team, clients, or stakeholders, and straightforward to watch:
You can use filters (including device, country, length, landing page, and visited page URLs) to narrow down the list of available recordings
You can use advanced functions such as ‘u-turns’ and ‘rage clicks’ to highlight problematic pages or elements where people immediately leave a page upon landing on it, or click on the same element in rapid, frustrated succession.
It will help you collect evidence for the changes you’re advocating, and showcase the effectiveness of your work once the changes have been made.
More ways to understand your users with Hotjar
Session Recording FAQs
Seeing is understanding
Stop guessing: get started today and let users show you what they need, with Hotjar.