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Hotjar vs Mouseflow

Hotjar vs Mouseflow: which one should your team choose?

Behind the scenes
Hotjar vs

Last updated

18 Aug 2022

If you’re a business selling online, every aspect of your customers’ journey across your site—from how they got there, to what they clicked or didn’t click on each page, to why they did or didn’t make a purchase—is affected by their online experience.

Tools like Hotjar and Mouseflow exist to help you learn more about user behavior so you can figure out what needs to change on your site. Making the right changes at the right time will help you create a smoother experience for your customers, and will ultimately help with conversion rate optimization (CRO).

You’re probably here because you’ve realized that Hotjar and Mouseflow have similar tools and offerings, and it can be hard to tell which software would work best for you or your team. In this piece, we’ll go through some of the differences and similarities between our plans and products. After our comparison tables, we’ll cover:

TL;DR: what is the main difference between Hotjar and Mouseflow?

Hotjar has a standard 365-day data retention policy on all plans, including the Free Forever plan, so you can gain product experience insights over a long period of time. Since optimization and growth are ongoing processes, long-term data retention is ideal for teams who want to improve the overall user experience: you can act on your discoveries right away, or study and learn from trends in user behavior, helping you decide which changes to make, and where or when to make them.

Mouseflow’s data retention varies according to the plan you purchase, from 1-month retention on their free forever plan, to up to 12-months retention for their Business, Pro, and Enterprise plans. This is interesting for teams with processes to monitor and execute strategies based on insights found quickly.

The history and mission of both companies

Mouseflow was founded by Lasse Schou in 2009. Lasse has a background in computer science, and he was creating websites for clients before he launched Mouseflow. Google Analytics was well known at the time, but Lasse felt “there weren’t really any tools that could show how visitors actually use websites.” Ultimately Lasse launched Mouseflow because he needed a tool like it for himself, as an entrepreneur.

With features like session recordings, heatmaps, funnel and form analytics, and user feedback polls, Mouseflow—like Hotjar—will help you better understand user behavior so you can learn how to improve the user experience and increase conversions.

Source: HTTPS://MOUSEFLOW.COM/STATIC/MOUSEFLOW_BROCHURE_1.PDF

Hotjar entered the scene in 2014 when our five co-founders came together with the vision of making behavior analytics accessible to everyone. Our CEO David Darmanin has a background in conversion optimization, and before Hotjar he used combinations of tools to try to better understand user behavior. Of course, he never found a tool that did everything he needed it to (that would also be accessible to all teams, big and small), which was what led us to where we are today: a market leader trusted by over 900,000 site owners across the globe.

Hotjar helps product teams go beyond traditional web and product analytics to empathize with and understand their users—to connect the dots between what's happening and why it happens, so you can improve UX and create customer delight.

#Hotjar’s many tools offer product experience insights to help you improve the user experience
Hotjar’s many tools offer product experience insights to help you improve the user experience

Learning from user behavior: short- vs long-term insights

If you’re a business selling online, both Hotjar and Mouseflow can answer questions you have about user behavior. If you have questions like:

  • Can customers easily find what they’re looking for on our site?

  • What changes should we make to our product page(s) to increase conversions?

  • What can we learn from how our customers use our site?

  • Why did that customer abandon their shopping cart? What could we have done differently?

then you’re on the right track: Hotjar’s and Mouseflow’s tools will help you give your customers the experience they need. Which one is best for you though comes down to who will be using the tool, and how you’ll use what you learn.

With Hotjar’s standard 365-day data retention, product teams can address pain points and blockers as soon as they’re discovered, and you have the option to keep learning from customers’ actions on your site so you can identify and address issues based on trends and seasonalities.

Multiple teams, one goal: improve the customer experience

Customer-centricity is essential to the overall customer experience: to see how and why users behave the way they do on your site—to find out what they really need—will help your teams focus on the customers’ needs and narrow down which changes to make to improve the customer journey.

Both Hotjar’s and Mouseflow’s tools can answer your teams’ questions and set you onto the path of most assistance, but deciding which one is best for you depends again on who and how you’ll use the tools.

Hotjar can answer multiple questions for multiple teams right from the start. From our Free Forever plan and onward, there are zero limits to the number of team members you can share insights with.

To give you some practical examples, here are three things Hotjar does to promote cross-team collaboration:

  1. It's easy to invite new users and get them set up: just add their email, set their permissions level, and they'll get an invitation to join.

  2. Our Recent Team Activity feed is front-and-center on the dashboard, keeping everyone in the loop on who's doing what: you can see what feedback your team members are collecting, what they’re tracking or recording, changes they’ve made to widgets, and more.

  3. Users can be part of multiple teams: we keep things flexible so accounts can have multiple organizations within them, which means you can group team members together for different projects or products.

🧐 Why choose Hotjar?

Hotjar was built with the belief that behavior analytics should be accessible to everyone. But what does that really mean?

Hotjar makes behavior analytics accessible to everyone by making it:

  1. Affordable and easy to get approved

  2. Easy to get set up

  3. Easy to start getting answers

  4. Easy to collaborate with teams

↓ Keep reading to learn more!

How Hotjar makes behavior analytics accessible to all teams

  1. Affordable and easy to get approved: from our Free Forever plan and up, Hotjar’s tools, retention policies, collaborative features—and of course the insights you get as a result—make Hotjar one of the most valuable sets of tools in your UX and CRO toolbox. The Free Forever plan lets you collect up to 1050 recordings per month, and you can upgrade your plan whenever you need to. As the leader in its market, Hotjar is the safe, trusted choice of over 900,000 websites across the globe.

  2. Easy to get set up: add a snippet of code to your site, and you’re done.

  3. Easy to start getting answers: depending on the amount of traffic you have on your site and what questions you’re asking, you could start getting answers right away: for example heatmaps and visitor recordings start collecting data as soon as you set them up, and surveys are active as soon as you launch them. Hotjar’s standard 365-day data retention means you have a choice of either addressing pain points and blockers immediately, or keeping an eye on data over time so you can identify trends.

  4. Easy to collaborate with teams: right from the start, Hotjar lets you collaborate without team limits. Tools and features are accessible to multiple users, making our software usable and beneficial to everyone including UX and CRO professionals, marketers, and analysts.

Is Hotjar the best fit for your team?

Hotjar is for you if:

  • You’re a business selling online

  • You want a collaborative behavior analytics tool that can be used to answer multiple questions by multiple users/teams

  • Your teams need 365-day data retention so you can study and learn from behavior trends and seasonalities

  • You want to create a better overall user experience for your customers, and improve conversions as a result

  • You need to get going quickly and easily

  • You need affordable plans that let you start small with the ability to upgrade as your business grows

Hotjar is NOT for you if:

  • Your teams need a live chat or customer support tool

  • You need a tool to replace Google Analytics

  • You need a tool to run A/B testing

  • You’re looking for an SEO tool

We hope this piece has cleared some things up for you, and that you’ve found the info you need in order to choose the tool that’s right for your teams. If you’re still unsure, give Hotjar’s Free Forever plan a try: set-up is quick and easy, and you can start learning from your users right away.

Ready to start using Hotjar?

Get started for free today and start learning what’s happening on your website in an easy, visual way.