🔥 Read it while it’s hot: August 2023 updates in the Hotjar world

Here's what's new:

🌶️ The sauce is out of the bottle

🇧🇷 Olá! Hotjar speaks Portuguese

🚀 Get (even) more out of Hotjar

🧠 Keep learning

👋 See you next month

🌶️ The sauce is out of the bottle

Introducing HOTSAUCE: a conference with a kick. 

Working in product, marketing, or ecommerce? Looking for new ways to connect with your users and customers? HOTSAUCE is for you.

Join us for two days in November at the North Javits Center in New York City to connect, learn, and collaborate with peers.

🇧🇷 Olá! Hotjar speaks Portuguese

We’re on a quest to make the fab Hotjar experience available no matter the language you speak. 

Following German and Spanish, we’ve added Portuguese to our polyglot resume.

(And yet another language is baking in the oven, so stay tuned! 🥖)

🚀 Get (even) more out of Hotjar

Bring user insights into your conversations

Improve collaboration with your team by sending user feedback to your comms tool of choice. Discuss insights in the moment, and keep a pulse of how your users really feel.

Go even further and send specific recordings segments into Slack to spot and fix issues before they arise (insider tip: you’ll soon be able to do the same with Microsoft Teams 😉).

Available on Business and Scale plans.

Embed surveys anywhere on your site

You already know you can send email surveys or launch on-site surveys with a button, as a popup, or a screen takeover.

We made it possible to connect with your audience in the moment with embedded surveys. 

Curious about what an embedded survey looks like? Read until the end of this post! 👇

Available on Ask Business and Scale plans.

Discover which channels are worth your time

We introduced a brand new 'Traffic channel' filter for you to level up your analysis game.

For all of you Marketers out there, we know how valuable it is to compare and gauge how different traffic channels perform. You can now zoom in on marketing campaign performance by filtering by UTM parameters.

To help you zoom out and get a bird’s eye view, we introduced a 'Top traffic channels' Dashboard widget, so you can spot top-performers at a glance, as well as three default segments: 

1. Direct traffic

2. Paid traffic

3. Organic traffic

Available on Observe Business and Scale plans.

Reorder widgets in Dashboard

It’s always been possible to reorganize your Dashboard, but wasn't always obvious how. 

So we’ve made it easier than ever.

Now, a new six-dot 'drag' handle will appear when you hover over a widget, reminding you that you can always edit and reorder widgets in your Dashboard. 

View the trend of a specific insight from the Dashboard

When hovering over a Dashboard widget, you’re now able to click through and view the trend for a specific interaction or audience.

We hope making this bird's-eye view readily available will help you evaluate opportunities you identified in the Dashboard and prioritize new features and fixes.

Available on Observe Scale plans.

Reorder funnel steps and filter groups in Funnels

You can now drag and drop the steps you’ve created in Funnels to reorder them, instead of creating different funnels. 

For example: at Hotjar, we’ve used this powerful feature to discover—in just a few seconds—the proportion of users who activate with Recordings vs. those who activate with Heatmaps.

Likewise, you can now reorder filter groups, both in Funnels and Trends.

Available on Observe Scale plans.

💡 Additional reading: want to discover more updates we’ve done to Funnels? Check out this post.

Download recordings in Engage

This long-awaited feature is now at your fingertips! 

We gathered feedback from users on how they use Engage, and realized many of you attempted to download interviews by clipping the entire recording. Talk about a poor UX. 🙅

The pain is over: once your user interview is done, you can now download the entire recording.

Filter by screen size

We’ve made improvements to our 'Device' filter. In addition to the type of device (desktop, mobile, or tablet), you can now specify screen sizes.

Be as specific as you want with those new 'screen width' and 'screen height' parameters, by indicating specific dimensions or using qualifying filters like 'is less than', 'is more than', and so on.

This new feature will be particularly useful when debugging or checking how a site looks on specific screen resolutions.

Available on Observe Business and Scale plans.

🧠 Keep learning

Join us during our live event on product-led growth

On August 23 at 5pm CET/11am EST, Hotjar’s very own Andy Davis, Growth Director, and Andrei Beno, Product Director, will discuss everything marketing and product teams need to know about product-led growth (PLG).

Become a Net Promoter Score® expert

Net Promoter Score® (NPS) is an important customer satisfaction and loyalty metric you get from asking your users how likely they are to refer you to others. 

In addition to our dedicated NPS guide, you can now learn everything you need to know on the topic, including how to run and analyze an NPS survey, in this five-minute course.

👋 See you next month

And that’s a wrap for this month’s updates. If you’re still here, here's a peek at what our new embedded surveys look like. 👇 Let us know your thoughts on this post!