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How to write customer satisfaction survey questions to master your market [with examples]

User research

Last updated

23 Feb 2023
Final word of advice: by following these steps, you will be able to build a solid foundation for understanding your customers, addressing their needs and concerns on an individual or micro-level, and improving their overall experience on a larger scale. Of course, you might not see an immediate increase in your scores when you start making improvements, but if you collect solid data and trust in the process, your scores will improve over time—and your satisfied customers will ultimately drive your success.
Michael Redbord
General Manager-Service Hub, Hubspot

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