📝 Editor’s note:
Questions 5 to 11: more customer satisfaction survey questions
Here are seven additional questions that work well for customer satisfaction surveys, taken from Hotjar’s list of survey questions for different industries.
- How could we improve your experience with [Company Name]?
- Do you have anything else to add? Please be 100% honest; we love feedback!
- Please describe yourself in 1-2 sentences. For example, "I am a 35-year old data analyst who lives in San Mateo, California.”
- What should we do to ‘WOW’ you?
- How would you feel if you couldn’t use [Product Name] anymore?
- What would persuade you to use [Product Name} more often?
- What, if anything, almost stopped you from purchasing from us?