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How to prioritize product features using research

Prioritizing the right product features determines whether your users are delighted or disgruntled. 

Brilliant feature prioritization also leads to improved focus within your team, streamlined use of resources, and improved business outcomes.

The best product teams rely on product research over instinct or assumptions to decide which features to develop. But any product researcher will tell you that translating masses of product research into clear, actionable product feature priorities is a challenge. 

That’s where this article comes in. We’ll talk you through where features should come in the product development process, and show you how to use your research to guide feature prioritization.

Hotjar helps product teams prioritize features and create customer delight

Product managers and researchers use Hotjar to translate research into actions. Tap into product experience insights to prioritize brilliantly and provide ultimate value to your customers.

The role of features in product development

Product features are the characteristics of a product that deliver value to the end-user: they enable users to get something done. Some features are an essential part of the product from the start, but others are developed along the way—for example, a new search feature, or the ability to add advanced user permissions to a software. 

Your product should grow and evolve according to the needs of its users: adding product features is important for retaining customers and keeping your product relevant.

Pro tip: lists of features won’t get your users (and other stakeholders) excited, so remember to always think and communicate about product features in terms of their benefits

The harsh truth is that no one’s interested in which features your product has: they want to know how it helps them with their jobs to be done

Don't just catalog product features—instead, link features with functions in every aspect of your product research, development, and positioning. Understanding how each feature will benefit users or stakeholders is the first step to excellent prioritization.

Where do product features come in the product development process?

There are mixed opinions on where product features should go in the product workflow. Some product experts believe that product features are examples of short-term tactics rather than long-term strategies. Here’s the difference:

  • Tactics are granular, day-to-day task-level plans

  • Strategy sets the broader product vision and direction 

This school of thought says that product roadmaps should focus on high-level product strategy and omit detailed, tactical tasks like product features that could create confusion. Defining the roadmap comes first, then product features go on the product backlog or project management list.

In my opinion, features should only go on the product backlog, and then once the roadmap is set, they can be prioritized. Having features go up on the product roadmap before they are even unpacked would make me wary that a company could have a disconnect between its strategic and operational aspects.

Katherine-Brown
Founder at Spyic, Spyic

But other product experts argue that product features often serve a strategic function. Imagine that part of your product vision is to get larger enterprises to use your product. Adding features that support this broader objective—like advanced user permissions that meet enterprise-level requirements—could be considered part of the strategy.

In these cases, some product experts endorse adding strategic product features on the roadmap to illustrate how the product will answer user needs and achieve the organization’s larger vision.

Ultimately, where features go in the product development process is context-dependent.

If you have high confidence that implementing a product feature can lift a core KPI, such as revenue, it should go on the strategic product roadmap. If there is more uncertainty around the payoff or the effort still needs to be sized up, it should go in the product backlog.

Matthew Ramirez
Director of Product at WriteLab, Founder at Rephrase Media, Paraphrase

Why you should use research to prioritize product features

Whether your product features are on the roadmap or backlog—or both—you’ll need to make clear decisions around which features to work on first. 

Making strong feature prioritization decisions ensures your product will delight customers and meet business goals. It also allows you to convince stakeholders that it’s worth investing organizational resources in certain features.

Feature prioritization is too important to leave to chance. 

Thorough, user-centered product research lets product teams make confident feature decisions that maximize their limited time and people resources.

Basing feature priorities on research helps you: 

  • Ensure the features you’re prioritizing will meet user needs

  • Connect the product vision with the team’s day-to-day task list 

  • Justify spending time and money on feature development 

  • Motivate your product team to understand why they’re working on certain features

If you aren't using both qualitative and quantitative research to inform your product strategy you will fail. The flip side of this is that organizations can get carried away and spend on tons of resources and data analysis. At the end of the day, it’s up to the Product Manager to use their discretion, make decisions, and be willing to admit when things don't work and may need to be rolled back or edited.

https://www.linkedin.com/in/attison-barnes
Co-founder & Head of Product at Captain Experiences, https://captainexperiences.com/

6 ways to use research for prioritizing product features

Strong product research is crucial—but there’s no point in generating masses of research data if you don’t know how to put it to use when making key product decisions.

Here are six tips for using your research to prioritize features:

1. Start with amazing product research

Amazing product research centers on understanding user needs. 

Start with quantitative research that gives you an overview of product analytics and current user experience using metrics like conversion and retention rates, active users, and user satisfaction. Quantify potential feature ideas by asking users to rank or score the value they would get from different features, and run user tests to gather data on their experience.

Then, dig deeper with qualitative research that seeks to uncover users’ underlying needs and motivations. These should be the North Star that inform your strategic product vision and your immediate decisions around which features to prioritize.

Remember, Hotjar lets product researchers tap into powerful quantitative and qualitative user insights! Take a look at our step-by-step guide to the product research process.

2. Translate product research into product vision and strategy

Doing the research is only the first step. Next, you need to make sure your team can act on it. That means you need to infuse your research into the product vision and strategy. 

Translate your research to the strategic level first. This may include adding strategic product features to the roadmap, or features may come in at the next stage. 

Once you’re confident your roadmap and vision represent your latest research, you can use them to weigh up items on your product backlog and make decisions around which features to prioritize.

3. Group and filter features according to user and business goals

Masses of data on different features can be confusing for your team. To set a clear direction that shapes your feature priorities, you’ll need to streamline.

To do this, group different features together according to the user goals and business objectives your research uncovers.

Product teams can group features in a few different ways:

  • User stories are a great way to plan which user problems you want to solve with new or updated features. They can help the product team combine feature tasks according to how they’ll meet different user needs. 

  • Epics are larger user stories that communicate major objectives. They’re useful for presenting big feature goals and narratives to stakeholders. 

  • Themes let you group user stories with similar attributes together, linking user stories and epics to organizational goals. Use themes to streamline feature prioritization by tackling all features related to a particular theme at once before moving on to the next theme. 

A caveat: some product management experts caution against getting too caught up with categorizing features into themes or groups. Instead, they advise using your product goals as an ongoing filter for deciding which features to work on. 

4. Use decision-making frameworks to rank features

Even with a clear product strategy and clear feature categorizations, it’s difficult to decide what to prioritize. 

Use a decision-making framework to help you rank potential features and decide what’s most valuable—and feasible—to focus on. 

Here are two methods experts suggest: 

1. Impact/effort matrix

Richard Lubicky, Founder at Real People Search, suggests that product teams "use the impact/effort method to rank and prioritize product features. Create a 2x2 matrix and put ‘impact’ on the Y-axis and ‘effort’ on the X-axis. 

When you start putting your features in this matrix, you will realize that some of them achieve maximum impact with minimum effort. These are the ones you should target first.

Drop features where the effort is maximum but the impact is minimum without a second thought."

2. RICE score

Michael Hammelburger, CEO at Sales Therapy, recommends an alternative method, “the RICE scoring model. Reach, Impact, Confidence, and Effort (RICE) are acronyms that drive you to ask questions that will help you to prioritize:

  • How many people will benefit from this feature?

  • What kind of impact will this feature have on those users?

  • What level of confidence do you have in these estimates?

  • How much time will this feature take to implement?”

For another helpful decision-making framework, take a look at our tips on cost of delay analysis

5. Use research to decide what not to do 

To keep your team focused, you need to be ruthless about removing low-priority items from the backlog. 

Once you’ve translated your research into clear goals, don’t be afraid to eliminate full-feature plans or minor feature adjustments that don’t align with your priorities. 

If you’re concerned about losing knowledge, you can keep deprioritized features on file somewhere. You’re not necessarily nixing them forever—they’re just not a priority with the goals and resources you have right now. 

6. Work as a team on feature decisions

Use stakeholder and cross-team input to inform your decisions on which features you should prioritize. This will help you connect your research with the goals and vision of the broader company and different stakeholders. 

Involving stakeholders in feature prioritization also helps get their buy-in on features from the start. Understanding why certain features are being prioritized—and how these features will impact users—can motivate your cross-functional product team

It’s important to work as a team when deciding product features because every person brings in a fresh perspective in your meeting. However, having too many members can ruin your efforts—so choosing the right members for the team is equally important.

Richard Lubicky
Founder at Real People Search, RealPeopleSearch

Pro tip: when communicating with different stakeholders, you’ll need to concisely and effectively communicate your product research in ways that make sense to them, so they can give valuable input on what to prioritize.

Find common ground by designing your research around a North Star important to every stakeholder: user needs.

Remember, Hotjar helps you understand, visualize, and communicate insights on your users’ product experiences and underlying needs. Keep reading to learn how.

5 ways Hotjar helps product teams with feature prioritization

Transforming product research into actionable feature prioritization insights can be a long, complex process—but it doesn’t have to be. Hotjar’s product experience insights tools help product teams to:

1. Validate feature ideas early in the process 

Use Hotjar’s Heatmaps and Session Recordings to see how users respond to feature ideas or mockups and decide whether you should pursue them. Hotjar’s tools give you immediate feedback on your MVP, which you can use to prioritize product features brilliantly. 

2. Understand the most urgent issues that are causing users pain 

Heatmaps, Session Recordings, Surveys, and Incoming Feedback widgets can all help you understand where users are dropping off on your page or product—and why. For example, use the Incoming Feedback widget to let users select and give direct feedback on specific page elements or product features, then use this data to prioritize features that will eliminate blockers or sources of user pain. 

3. Cultivate user empathy and awareness across the whole team

Hotjar’s tools are quick to set up and get started with for your entire product team. Don't wait for customer interviews to finish to get ongoing customer insights: every team member can stay connected to the big picture and which features need attention. 

This also means product researchers can field fewer information requests and focus on research strategy, execution, and communication.

Our developers don't talk to customers. Showing them Hotjar recordings of user sessions makes them empathetic when our users stumble, and it gives them a sense of pride when they see a user complete a task they just worked on.

Stephen Ippolito,
Former Product Manager, Marlin, Marlin

4. Compare feature use over time to decide where to focus

Heatmaps and Session Recordings perform continuous data capture over time. You can use this to compare which features users engage with—or don’t engage with—over a certain period to work out where feature development will have the most impact. 

5. Easily communicate your research to stakeholders

Hotjar doesn’t just give you access to quantitative and qualitative product experience insights. Hotjar tools spin user research into attractive, intuitive visuals that help you report on your findings—and justify your feature priorities—to different stakeholders. 

Hotjar integrates with thousands of popular apps so you can report user research across your company through the tools you already use to communicate.

Turn research into strong feature decisions

Stellar product research is the first step to prioritizing the features that truly generate customer delight.

But it’s only the first step: product teams need to put research insights into action for brilliant feature prioritization.

Data-backed decision-making is key whether you’re planning strategic features on the product roadmap or sorting them through the product backlog. Product experience insights software like Hotjar helps product teams turn user research into feature priorities.

By learning how to use product research to group, rank, and filter features, you can feel confident you’re making the right decisions to meet user needs and business goals.

Hotjar helps product teams prioritize features and create customer delight

Product managers and researchers use Hotjar to translate research into actions. Tap into product experience insights to prioritize brilliantly and provide ultimate value to your customers.

FAQs about prioritizing product features