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hotjar-vs-fullstory

Hotjar vs FullStory: which one should you choose?

January 28, 2020 by Hotjar team

Let’s start with a few assumptions about why you’ve ended up on this page:You want to better understand your users’ behavior and can’t find the answers you need using your existing analytics toolsYou want to make the right changes to your website, but high-level numbers like traffic and drop-off rates aren’t giving you enough clarity abo…

survey questions 101

Survey questions 101: over 70 survey question examples + types of surveys and FAQs

January 23, 2020 by Hotjar team

How well do you understand your prospects and customers? Do you know who they are, what keeps them awake at night, and what brought them to your business in search of a solution?

best website survey questions to ask customers

The 15 best website survey questions to ask customers in 2020

January 20, 2020 by Fio Dossetto

Nobody knows more about what your users want than the users themselves. So why not ask them?Regardless of what type of website you’re working on—be it e-commerce, SaaS (software-as-a-service), blog, …

open-ended-questions

Open-ended questions vs. close-ended questions: examples and how to survey users

January 07, 2020 by Fio Dossetto

Unless you’re a mind reader, the only way to find out what people are thinking is to ask them.That's what surveys are for. But the way you ask the question often determines the kind of answer yo…

16 UX and optimization must-reads

December 17, 2019 by Fio Dossetto

We know what it’s like to have pressing questions about a website—Who is really visiting it? What are these people looking for? Why are they not converting? What can we do to improve their experience…

Hotjar vs Crazy Egg: which one is the best for your needs?

December 02, 2019 by Hotjar team

If you’re hoping to see a stand-off with Hotjar versus Crazy Egg, we must ask that you stand down right now. The Crazy Egg team has done a great job creating a product that businesses use for heatmap…

Our approach to privacy (2019 and beyond)

November 12, 2019 by David Darmanin

TL;DR: as Hotjar's CEO, I’m writing this article to talk openly about what we’ve learned around privacy, mistakes we’ve made, and how this is changing the way we are building Hotjar going forwar…

5 questions to ask customers about your product when it isn’t selling

5 questions to ask customers about the products you're selling

November 05, 2019 by Louis Grenier

Whether you’ve just launched a new product that isn’t selling as much as expected or you’re wanting to sell even more of one that’s already doing great, here’s one thing you should try: survey your c…

reduce-bounce-rate

How to reduce bounce rate on your ecommerce site: 3 tools + 8 expert tips

October 17, 2019 by Fio Dossetto

A high bounce rate on your ecommerce site could be a sign that something isn’t quite right for your customers—which will definitely hurt the bottom line. Put on your detective hat and find what'…